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For Companies At a Glance
- Tasks: Engage with customers, answer inquiries, and convert leads into sales.
- Company: Join Street Solutions UK, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy flexible work hours and a supportive team environment.
- Why this job: Great opportunity to develop sales skills and build customer relationships.
- Qualifications: Fluent in English, strong communication skills, and proficient in computer use.
- Other info: Perfect for those looking to kickstart their career in sales!
Join Appin Sports, a leading provider of teamwear for football, running and other team sports and events. Due to our ongoing success, we are looking for a highly organised Inbound Sales Executive to join the team. You’ll be working as part of a successful sales department. Your role will involve managing our inbound orders via our Kit Designer, as well as providing great customer service to existing and new customers via emails, calls and online chat. The ideal candidate will be self-motivated, possess excellent IT skills, and demonstrate exceptional attention to detail; coupled with a keen interest and knowledge of sports. This is a hybrid role, requiring 2 days of in-office work at our Edinburgh-based office per week, with initial training delivered face-to-face. Responsibilities and Duties Manage inbound Kit Designer orders and respond to enquiries. First point of contact for inbound customer enquiries via phone line, emails and online chat function. Liaise with customers; ensure that all details such as club crests, sponsor logos, and personalisations are correct. Upsell other products in our range to complement their order. Working with graphic designers to make necessary artwork is correct and vectorised. Place orders with our production managers overseas. Coordinate with the finance department to ensure invoices are issued and paid for. Maintain order progress updates in our CRM system. Serve as the primary point of contact for customers from order placement to delivery. The ideal candidate will have the following skills, attributes and qualifications. Strong attention to detail is a must. Excellent organisational skills to manage multiple projects simultaneously. Some experience working with IT systems and CRM software is preferred. Familiarity with Adobe Creative Cloud (Photoshop, Illustrator) preferred. Some experience working with the Google Drive platform preferred. Proactive approach to help customers and the team as needed. Takes pride in delivering high-quality work. Ability to work methodically in a fast-paced environment. Effective communication with a global team, including production, design, finance, and logistics. Company Benefits and Salary Competitive salary: £25,000 per annum (37.5 hours/week) plus bonus Opportunities for skill development in different areas of the business Eligibility for the company’s shared bonus scheme (pro rata). Complimentary entry to two running, cycling, or fitness events per year. Free gym membership, up to £60 per month. Option to join the company pension scheme and benefit from employer contributions Contribute to making a positive impact as the company contributes thousands annually to charity. How To Apply Application Deadline is Friday 31st January 2025 but we will interview as soon as suitable candidates apply. We ask you to complete a psychometric test as one part of the recruitment process. We are not looking for the perfect person, we are looking for the best fit with our company. Please complete as honestly as possible. To apply click on the Apply Now button
Inbound Sales Executive employer: Appin Sports
Contact Detail:
Appin Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Executive
✨Tip Number 1
Familiarize yourself with our product range before the interview. Understanding the features and benefits of what we offer will help you engage with customers effectively and demonstrate your knowledge during the sales process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer complaints or order issues in the past. This will demonstrate your capability to provide quick and effective resolutions.
✨Tip Number 4
Highlight your teamwork experience. Since collaboration with the sales team is essential, sharing instances where you've worked well with others to achieve a common goal can make a strong impression.
We think you need these skills to ace Inbound Sales Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Inbound Sales Executive. Tailor your application to highlight relevant experiences that demonstrate your ability to handle inbound inquiries and convert leads into sales.
Highlight Communication Skills: Since strong communication skills are essential for this role, emphasize your experience in customer interactions. Provide examples of how you've effectively engaged with customers, resolved their concerns, and built positive relationships.
Showcase Product Knowledge: Demonstrate your ability to quickly learn and maintain knowledge about products and services. Mention any previous experience where you had to familiarize yourself with a product range and how you used that knowledge to assist customers.
Detail Your Organizational Skills: As the role involves managing multiple tasks and maintaining accurate records, be sure to detail your organizational skills. Provide examples of how you've successfully managed order processing or maintained customer information in previous roles.
How to prepare for a job interview at Appin Sports
✨Know Your Products
Make sure to familiarize yourself with the product range offered by the company. Being able to discuss features, benefits, and potential customer questions will demonstrate your preparedness and enthusiasm for the role.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding the underlying needs. This skill is crucial for an Inbound Sales Executive as it helps in providing tailored recommendations.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've handled customer complaints or order issues in the past. Providing specific examples of how you resolved problems will showcase your ability to think on your feet and maintain customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to engage in a mock sales conversation to illustrate your ability to connect with customers.
