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- Tasks: Manage deal operations, pricing, and support sales negotiations to drive success.
- Company: Join Appian, a leading software company focused on automating business processes.
- Benefits: Enjoy growth opportunities, mentorship, and a supportive community from day one.
- Why this job: Be part of a passionate team making a real impact in a dynamic environment.
- Qualifications: 5-8 years experience in deal operations or related fields; strong problem-solving skills required.
- Other info: Embrace a culture of inclusivity with employee-led affinity groups and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
In this cross-functional role, you will report directly to the Sr. Director, Deal Operations at Appian. An effective Deal Manager uses a mix of critical thinking, creativity, and excellent communication and relationship building skills. Success in this position requires you to be a self-starter with proven problem-solving skills.
- Manage deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations.
- Support Sales team in negotiation of contract structure and pricing in compliance with Appian's internal policies while maximizing value to the customer and Appian.
- Facilitate alignment and communication between Appian’s Sales Teams, and internal stakeholders, including Finance, Legal, Engineering, and Product teams, and external customers/partners to promptly resolve business/issues and foster productive interactions.
- Cultivate best practices through analyses, projects and reporting contributing to the continued growth of Appian’s Sales team and Deal Desk.
- Contribute to and participate in regular training sessions with Sales teams.
Experience
- 5-8 years related experience
- Experience in related role (Deal Desk, Pricing, Finance, FP&A, Sales Operations experience preferred)
- Ability to work on issues where analysis of situation or data requires an understanding of current business trends or organizational objectives.
- Acts as advisor to employees to meet schedules and/or resolve technical problems.
- Determines how to use resources to meet schedules and goals.
- Ability to work autonomously on day‑to‑day tasks
- Experience using CRM and CPQ systems.
- Working knowledge of contracts and accounting is a plus.
- Experience with software contracts and revenue recognition policies is a double plus.
- Negotiation experience and competence.
- Ability to work to understand the interests behind positions and get past objections to workable solutions.
- Inclined to take action and work independently, although support is there when you need it.
- Driven to complete tasks through to impact.
- Ownership mentality.
- Possess the character to act with integrity for the best interests of the entire organization.
- Comfortable with ambiguity and working in a rapidly evolving environment.
- Detail oriented.
- Must be organized and able to stay on top of fast‑moving information and tasks.
- Process focused by nature.
- You like order and having things documented for easy reference.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee‑led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Appian is a software company that automates business processes. The Appian AI‑Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com.
Deal Operations Manager employer: Appian
Contact Detail:
Appian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deal Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Appian on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Appian's values of Intensity and Excellence. Think about how your experience aligns with these values and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Practice your negotiation skills! Since the Deal Operations Manager role involves contract negotiations, consider role-playing scenarios with a friend to sharpen your approach and build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Appian team.
We think you need these skills to ace Deal Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to Appian's success.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Deal Operations Manager role. We love seeing how your skills can directly benefit our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Appian
✨Know Your Numbers
As a Deal Operations Manager, you'll need to demonstrate your understanding of pricing and financial metrics. Brush up on key performance indicators relevant to sales operations and be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your critical thinking and problem-solving abilities. Think of specific situations where you navigated complex deal structures or resolved escalations effectively, showcasing your creativity and resourcefulness.
✨Communicate Like a Pro
Since this role involves liaising with various teams, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've facilitated communication between departments in the past and how you can foster productive interactions at Appian.
✨Embrace the Ambiguity
Appian values adaptability, so be ready to discuss how you've thrived in fast-paced or uncertain environments. Share experiences where you took initiative and ownership, demonstrating your ability to work autonomously while still being a team player.
