Deal Operations Manager (12 month FTC)

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Responsibilities

• Manage deal constructs, special pricing, operations, approval policies, and troubleshoot deal issues and sales escalations.
• Support Sales team in negotiating contract structure and pricing in compliance with Appian's internal policies while maximizing value to the customer and Appian.
• Facilitate alignment and communication between Appian’s Sales Teams and internal stakeholders, including Finance, Legal, Engineering, Product teams, and external customers/partners to promptly resolve business issues and foster productive interactions.
• Cultivate best practices through analyses, projects and reporting contributing to the continued growth of Appian’s Sales team and Deal Desk.
• Contribute to and participate in regular training sessions with Sales teams.

Qualifications

• 5-8 years of related experience.
• Experience in a related role (Deal Desk, Pricing, Finance, FP&A, Sales Operations preferred).
• Ability to work on issues where analysis of situation or data requires an understanding of current business trends or organizational objectives.
• Autonomous day‑to‑day task execution.
• Experience using CRM and CPQ systems; knowledge of contracts and accounting a plus; experience with software contracts and revenue recognition policies a double plus.
• Negotiation experience and competence; ability to understand interests behind positions and overcome objections to workable solutions.
• Independent action orientation; drive to complete tasks through impact.
• Ownership mentality; act with integrity for the organization’s best interests.
• Comfortable with ambiguity and a rapidly evolving environment.
• Detail oriented; organized and able to manage fast‑moving information and tasks.
• Process focused by nature; documentation for easy reference.
• Bachelor’s degree preferred.

Tools and Resources

• Training and Development: Onboarding focuses on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is central with dedicated mentorship and the First‑Friend program widely utilized.
• Growth Opportunities: Leadership program tailored for new and aspiring managers, comprehensive library of specialized department training through Appian University, skills‑based training, and tuition reimbursement for those aiming to advance their education.
• Community: Immersion into a community rooted in respect starting on day one. Inclusion through 8 employee‑led affinity groups building internal and external networks.

About Appian

Appian is a software company that automates business processes. The Appian AI‑Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com.