At a Glance
- Tasks: Join a passionate team to tackle challenging technical problems and support customers globally.
- Company: Appian, a leading software company revolutionising business processes.
- Benefits: Access to extensive training, mentorship, and tuition reimbursement for personal growth.
- Why this job: Make a real impact with innovative technology while collaborating across departments.
- Qualifications: Experience in customer service, strong communication skills, and a tech-savvy mindset.
- Other info: Inclusive community with employee-led groups and diverse growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you will be part of a passionate team that is dedicated to accomplishing hard things.
We are looking for a Premier Solution Engineer with superb customer management skills and demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team, focusing on the platform support experience for their assigned customers.
Qualifications- Experience in a software customer service role.
- Exceptional communication, customer service and presentation skills.
- Strong technical aptitude.
- Fluent English and Spanish written and verbal skills.
- Excellent problemāsolving skills and talent for identifying creative solutions.
- Basic knowledge of IaaS (e.g., Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure).
- Basic knowledge of Web and Application Servers (e.g., Tomcat, Apache, IIS).
- Knowledge of RDBMS platforms (e.g., MySQL, Oracle, SQL Server, MariaDB).
- Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience.
Appian offers a wide variety of growth and development opportunities such as: our ināhouse Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.
Training and DevelopmentDuring onboarding, we focus on equipping new hires with the skills and knowledge for success through departmentāspecific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the FirstāFriend program being widely utilized resources for new hires.
Growth OpportunitiesAppian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skillsābased training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
CommunityAppian fosters inclusivity through our 8 employeeāled affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
About AppianAppian is a software company that automates business processes. The Appian AIāPowered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations, resulting in better growth and superior customer experiences.
Equal Opportunity StatementAppian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws.
How to ApplyInterested in this position? Please submit your resume and cover letter through the application portal.
Lead Solution Engineer in London employer: Appian Graphics Corp.
Contact Detail:
Appian Graphics Corp. Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Lead Solution Engineer in London
āØTip Number 1
Network like a pro! Reach out to current or former Appian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lead Solution Engineer role. Personal connections can give you insights that a job description just can't.
āØTip Number 2
Prepare for the interview by diving deep into Appian's core values. Be ready to discuss how you embody Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution in your previous roles. Show them you're not just a fit for the job, but for the culture too!
āØTip Number 3
Practice your presentation skills! As a Premier Solution Engineer, you'll need to communicate complex ideas clearly. Grab a friend or family member and explain some technical concepts to them. The more you practice, the more confident you'll feel during the real deal.
āØTip Number 4
Don't forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Appian community. Let's get you that dream job!
We think you need these skills to ace Lead Solution Engineer in London
Some tips for your application š«”
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the field and can articulate how their skills align with our mission at Appian.
Tailor Your Resume and Cover Letter: Make sure to customise your resume and cover letter for the Lead Solution Engineer role. Highlight relevant experiences and skills that match the job description, especially your customer management and technical expertise.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate candidates who can communicate effectively, just like we do with our customers.
Apply Through Our Website: Donāt forget to submit your application through our official website! Itās the best way to ensure your application gets into the right hands and shows us youāre serious about joining our team.
How to prepare for a job interview at Appian Graphics Corp.
āØUnderstand Appian's Core Values
Before your interview, take some time to really grasp Appian's core values: Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution. Think about how your experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
āØShowcase Your Technical Skills
As a Lead Solution Engineer, you'll need strong technical aptitude. Brush up on your knowledge of IaaS platforms like AWS or Azure, and be prepared to discuss your experience with RDBMS platforms. Consider bringing along examples of past projects where you tackled complex technical challenges.
āØPrepare for Customer Management Scenarios
Since this role involves exceptional customer management skills, think of scenarios where you've successfully resolved customer issues or improved their experience. Be ready to role-play these situations during the interview to showcase your problem-solving abilities and communication skills.
āØEmbrace Candid Communication
Appian values candid communication, so donāt hesitate to ask questions during your interview. This shows your interest in the role and helps you gauge if the company culture is the right fit for you. Prepare thoughtful questions about team dynamics and growth opportunities to demonstrate your ambition.