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- Tasks: Join a passionate team to tackle challenging technical problems and support customers globally.
- Company: Appian, a leading software company focused on automating business processes.
- Benefits: Access to growth opportunities, mentorship, and a supportive community from day one.
- Why this job: Make a real impact by revolutionising the way people work with innovative technology.
- Qualifications: Experience in customer service, strong communication skills, and a tech-savvy mindset.
- Other info: Inclusive culture with employee-led affinity groups and continuous learning resources.
The predicted salary is between 36000 - 60000 £ per year.
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you will be part of a passionate team that is dedicated to accomplishing hard things.
We are looking for a Premier Solution Engineer with superb customer management skills and demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team, focusing on the platform support experience for their assigned customers.
Qualifications- Experience in a software customer service role.
- Exceptional communication, customer service and presentation skills.
- Strong technical aptitude.
- Fluent English and Spanish written and verbal skills.
- Excellent problem-solving skills and talent for identifying creative solutions.
- Basic knowledge of IaaS (e.g., Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure).
- Basic knowledge of Web and Application Servers (e.g., Tomcat, Apache, IIS).
- Knowledge of RDBMS platforms (e.g., MySQL, Oracle, SQL Server, MariaDB).
- Bachelor’s degree in Computer Science, Engineering, Information Technology or similar work experience.
We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.
Training and DevelopmentDuring onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth OpportunitiesAppian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills-based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
CommunityWe’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
About AppianAppian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations, resulting in better growth and superior customer experiences.
Equal Opportunity StatementAppian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws.
How to ApplyInterested in this position? Please submit your resume and cover letter through the application portal.
Lead Solution Engineer employer: Appian Graphics Corp.
Contact Detail:
Appian Graphics Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Solution Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Appian on LinkedIn. Ask them about their experiences and the company culture. This not only shows your interest but can also give you insider tips that might help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Appian's core values. Think of examples from your past experiences that align with Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution. This will show you're a great fit for their team!
✨Tip Number 3
Practice your presentation skills! As a Solution Engineer, you'll need to communicate complex ideas clearly. Try explaining technical concepts to a friend or family member who isn’t in tech – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from Appian.
We think you need these skills to ace Lead Solution Engineer
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the field and can articulate how their skills align with our mission at Appian.
Tailor Your Resume and Cover Letter: Make sure to customise your resume and cover letter for the Lead Solution Engineer role. Highlight your relevant experience in customer service and technical skills that match what we’re looking for. This shows us you’ve done your homework!
Emphasise Communication Skills: Since exceptional communication is key for this role, don’t forget to showcase your ability to convey complex ideas clearly. Use examples from your past experiences where you successfully communicated with customers or collaborated across teams.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your materials and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Appian Graphics Corp.
✨Understand Appian's Core Values
Before your interview, take some time to really understand Appian's core values: Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Technical Skills
As a Lead Solution Engineer, you'll need to impress with your technical aptitude. Brush up on your knowledge of IaaS platforms like AWS and Azure, as well as RDBMS systems. Be prepared to discuss how you've used these technologies in past roles and how they can benefit Appian's customers.
✨Prepare for Customer Management Scenarios
Given the emphasis on customer management skills, think of specific situations where you've successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Practice Your Communication Skills
Exceptional communication is key for this role. Practice articulating your thoughts clearly and confidently, especially in both English and Spanish. Consider doing mock interviews with a friend or using online resources to refine your presentation skills and ensure you can convey complex ideas simply.
