Technical Delivery Manager in London

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you will be part of a passionate team dedicated to accomplishing hard things, together.

The Technical Delivery Manager is responsible for overseeing the delivery of Appian projects within our client base. These projects will form part of a broader adoption strategy the TDM applies in an account, nurturing them from their first successes with Appian to leveraging the platform across their enterprise for their most mission‐critical requirements.

In addition, the TDM will collaborate extensively with Appian Sales during sales cycles, to ensure prospects and customers understand the value of our product, but also how to quickly realise benefits through rapid adoption and Agile delivery methodologies. The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian's values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

Essential Duties and Responsibilities

• Support pre‐sales activities to close new business within region—scoping, level of effort, responding to proposals, preparing Statements of Work, advising on project approaches, and presenting methodologies (15%).
• Oversee the delivery of a portfolio of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations; projects may include leading or supporting our Partners within the region (50%).
• Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support to support the overall improvement of Appian's Product and positioning within our regions marketplace (5%).
• Develop strategies for and maintain responsibility for customer satisfaction and build long‐term relationships with key customers (5%).
• Lead development of methodologies, approaches and techniques to improve Appian's Customer Success Packaged Offerings (5%).
• Ability to quickly understand a client's business strategy, their business processes, and to develop technical solutions to support that strategy (5%).
• Provide mentorship and career management to a team of consultants within region (5%).
• Financial reporting and accountability for the region's projects and resources; report pipeline/revenue forecasts as well as staffing projections and planning (5%).
• Assist with external recruiting efforts (5%).

Tools and Resources

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‐specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‐Friend program being widely utilised resources for new hires.

Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership programme tailored for new and aspiring managers, a comprehensive library of specialised department training through Appian University, skills‐based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

Community: We will immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our eight employee‐led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian: Appian is a software company that automates business processes. The Appian AI‐Powered Process Platform includes everything you need to design, automate, and optimise even the most complex processes, from start to finish. The world's most innovative organisations trust Appian to improve their workflows, unify data, and optimise operations—resulting in better growth and superior customer experiences.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.