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- Tasks: Lead and oversee the delivery of innovative Appian projects for clients.
- Company: Join Appian, a dynamic software company focused on automating business processes.
- Benefits: Enjoy competitive salary, mentorship, and continuous learning opportunities.
- Why this job: Make a real impact by helping clients leverage cutting-edge technology for their success.
- Qualifications: Experience in project management and strong client relationship skills required.
- Other info: Be part of an inclusive community with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian you'll be part of a passionate team dedicated to accomplishing hard things together.
The Technical Delivery Manager is responsible for overseeing the delivery of Appian projects within our client base. These projects will form part of a broader adoption strategy the TDM applies in an account nurturing them from their first successes with Appian to leveraging the platform across their enterprise for their most mission-critical requirements. In addition, the TDM will collaborate extensively with Appian Sales during sales cycles to ensure prospects and customers understand the value of our product but also how to quickly realise benefits through rapid adoption and Agile delivery methodologies. The TDM will also play an important role in mood orchestration fostering a culture of positivity, high performance and collaboration aligned to Appian's values. They will also work extensively with our people providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.
Essential Duties and Responsibilities
- Support pre-sales activities to close new business within region - scoping / level of efforts responding to proposals preparing Statements of Work advising on project approaches and presentation of methodologies (15%)
- Oversee the delivery of a portfolio of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations. Projects could include leading or supporting our Partners within the region (50%)
- Interface with Appian Sales, Marketing, Engineering, Product Management and Product Support to support the overall improvement of Appian's Product and positioning within our regions marketplace (5%)
- Develop strategies for and maintain responsibility for customer satisfaction and build long-term relationship with key customers (5%)
- Lead development of methodologies, approaches and techniques to improvise Appian's Customer Success Packaged Offerings (5%)
- Ability to quickly understand a client's business strategy, their business processes and to develop technical solutions to support their business strategy (5%)
- Provide mentorship and career management to team of consultants within region (5%)
- Financial reporting and accountability for the regions projects and resources. Report pipeline / revenue forecasts as well as staffing projections and planning (5%)
- Assist with external recruiting efforts
Tools and Resources
Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational and outreach activities to connect with Appianites and larger initiatives throughout the company.
About Appian: Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate and optimize even the most complex processes from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data and optimize operations resulting in better growth and superior customer experiences.
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email.
Key Skills: Business Development, Project Timelines, Business Process, Customer Service, Client Expectations, Account Management, Salesforce, Client Relationships, Project Management, ERP, Java, Client Service, Consultants, Management, System Procedures.
Employment Type: Full Time
Experience: years
Vacancy: 1
Implementation Manager employer: Appian Corporation
Contact Detail:
Appian Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Appian on LinkedIn. Ask them about their experiences and any tips they might have for landing the Implementation Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding Appian's values of Intensity and Excellence. Think of examples from your past work where you've demonstrated these qualities. Show us how you hold yourself accountable and strive for high standards in everything you do.
✨Tip Number 3
Practice your delivery! As an Implementation Manager, communication is key. Run through common interview questions with a friend or in front of a mirror. Make sure you can articulate your thoughts clearly and confidently, especially when discussing project management and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your commitment to joining the Appian team. Let’s get you in the door!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you're genuinely excited about the opportunity to join our team and contribute to our mission at Appian.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that align with the Implementation Manager role. We love seeing how your background fits into our values of Intensity and Excellence.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your achievements and how they relate to the job description.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Appian Corporation
✨Understand Appian's Values
Before your interview, take some time to really understand Appian's values of Intensity and Excellence. Think about how these values resonate with your own work ethic and experiences. Be ready to share examples of how you've demonstrated similar qualities in your previous roles.
✨Showcase Your Project Management Skills
As an Implementation Manager, you'll need to oversee multiple projects. Prepare specific examples of past projects where you successfully managed timelines, client expectations, and team dynamics. Highlight your experience with Agile methodologies and how you've ensured customer satisfaction in your previous roles.
✨Prepare for Collaborative Scenarios
Collaboration is key at Appian. Think of instances where you've worked closely with sales, marketing, or engineering teams. Be ready to discuss how you fostered a positive team environment and contributed to achieving shared goals. This will show that you're aligned with their culture of collaboration.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions prepared. Inquire about the company's approach to mentorship and career development, or ask how they measure success in the role of Technical Delivery Manager. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
