Customer Support Operations & NOC

High Quality and Reliable Customer Success and Support

We partner with fast-growing startups – we handle 24X7 end-to-end Customer/Product/NOC support for seamless scaling.

We complement your Customer Success Team

We work with fast-growing startups where there is an acute need for customer success/support interface across all timezones, 24X7 and across multiple levels – L1, L2, and L3.

Why choose Appglide?

Expertise

Our teams are and lifting each other up. We’re dedicated and know how to have a good time too!

24/7 Availability

We offer round-the-clock customer support, catering to customers in different time zones. This ensures that your customers can reach out for help or information at their convenience, enhancing their overall experience.

Scalability

As your business grows, so do your support requirements. We work with fast-growing startups and understand the importance of quick scaling. We adapt to your changing needs without any disruption to the quality of service.

Our Services

Our services extend across various communication channels, including email, live chat, and social media. This enables your customers to connect with us through their preferred method, enhancing their engagement with your brand.

Cost Efficiency

Outsourcing your customer support needs to us can significantly reduce your operational costs. You can eliminate the expenses associated with hiring, training, and maintaining an in-house support team, allowing you to allocate resources where they are needed most.

Extension

We are an extension of your in-house team and you can count on us to deliver!

Our Approach to Offshore Customer Support

Requirements

We understand your requirements completely and we will ensure that we onboard the right team members that will meet and exceed your expectations.

Personalized Assistance

We believe in treating each customer as an individual. Our team members are trained to provide personalized solutions, ensuring that customers feel valued and understood.

Product Knowledge

Quick problem-solving is at the heart of our support strategy. Our experts are equipped to swiftly address customer concerns, minimizing downtime and maximizing satisfaction. Our senior management team is always a phone call away for all our customers.

Documentation

Our comprehensive documentation encompasses various aspects of the customer support process, including procedures for handling inquiries, communication guidelines, escalation paths for unresolved issues, and quality assurance standards.

Feedback Loop

We maintain a strong feedback loop with your company, ensuring that any insights gained from customer interactions are shared, helping you identify areas for improvement and innovation.

Elevate your customer support game with our Offshore Customer Support Services. Let us handle the intricacies of customer interactions while you focus on driving your business forward. Contact us today to discuss how we can tailor our services to meet your specific needs and objectives.

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