At a Glance
- Tasks: Deliver product demos, manage onboarding, and build strong customer relationships.
- Company: Join a rapidly growing team at ProvisionPoint with limitless career potential.
- Benefits: Flexible remote work, world-class training, and opportunities for travel and professional growth.
- Other info: Dynamic environment with exposure to multiple industries and ongoing skill development.
- Why this job: Shape your own career path while making a real impact in customer success.
- Qualifications: 3+ years in customer service, excellent communication, and Dutch language skills required.
The predicted salary is between 40000 - 50000 £ per year.
The ValueAt ProvisionPoint believes in career paths with no ceiling. As part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with ProvisionPoint is endless.
While being a part of a new team, you will also be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team, you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.
ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service/support roles) to join our growing support and delivery team. Our product is unique so the successful candidate will receive world-class product training, the opportunity to develop knowledge of the wider Microsoft 365 ecosystem and work towards Microsoft certifications.
The remote nature of the job provides a flexible working environment which can be easily adjusted to suit your personal circumstances. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and opportunities to travel to conferences. We are looking for someone who can work well in a fast-paced environment and is willing to make the role their own.
The Commitment
- Deliver product demonstrations
- Guide potential customers through a 30-day trial of the product
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update the product knowledge base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
The Talent
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time management
- Ongoing desire to expand personal skill base
- Good customer support experiences
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Must be Dutch Speaking (Professional or Native level)
Customer Success Manager in London employer: Appficiency
As a leading provider of enterprise-scale solutions, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our commitment to professional development ensures that as a Senior Solutions Architect, you will have access to continuous learning opportunities and the chance to work on impactful projects in a dynamic environment. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere that values your contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your customer support skills and any relevant SaaS experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your entrepreneurial spirit aligns with our mission at ProvisionPoint. Share specific examples of how you've carved out your own path in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager position. Highlight your experience in customer service and any relevant skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Use it to elaborate on your experiences and how they relate to the responsibilities outlined in the job description. We appreciate a personal touch, so don’t be afraid to let your personality shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Appficiency
✨Know Your Product Inside Out
Before the interview, make sure you understand ProvisionPoint's product and how it fits within the Microsoft 365 ecosystem. Familiarise yourself with its features and benefits, as well as any common customer queries or issues. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Success Stories
Prepare specific examples from your previous roles where you've successfully managed customer relationships or resolved issues. Highlight your troubleshooting skills and how you've contributed to customer satisfaction. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer success.
✨Emphasise Your Adaptability
Since this role involves working in a new and evolving team, be ready to discuss how you've adapted to change in past positions. Share experiences where you've taken initiative or carved out your own path, as this aligns perfectly with the entrepreneurial spirit they're looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your career aspirations. Remember, interviews are a two-way street!
