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- Tasks: Deliver product demos, manage onboarding, and build strong customer relationships.
- Company: Join a rapidly growing team at ProvisionPoint with limitless career potential.
- Benefits: Flexible remote work, world-class training, and opportunities for travel and conferences.
- Why this job: Shape your career in a dynamic environment while learning from experienced leaders.
- Qualifications: 3+ years in customer service, excellent communication skills, and Dutch fluency required.
- Other info: Gain exposure to multiple industries and work towards Microsoft certifications.
The predicted salary is between 36000 - 60000 £ per year.
The Value At ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with ProvisionPoint is endless. While being a part of a new team, you will also be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.
The Grind ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service/support roles) to join our growing support and delivery team. Our product is unique so the successful candidate will receive world-class product training, the opportunity to develop knowledge of the wider Microsoft 365 ecosystem and work towards Microsoft certifications. The remote nature of the job provides a flexible working environment which can be easily adjusted to suit your personal circumstances. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and opportunities to travel to conferences. We are looking for someone who can work well in a fast-paced environment and is willing to make the role their own.
The Commitment:
- Deliver product demonstrations
- Guide potential customers through a 30-day trial of the product
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update the product knowledge base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
The Talent:
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time management
- Ongoing desire to expand personal skill base
- Good customer support experiences
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Must be Dutch Speaking (Professional or Native level)
Customer Success Manager in London employer: Appficiency Inc
Contact Detail:
Appficiency Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Customer Success Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your entrepreneurial spirit aligns with our mission at ProvisionPoint. Share specific examples of how you've carved out your own path in previous roles.
Tailor Your CV: Make sure your CV is tailored to highlight your customer service experience and any relevant skills related to SaaS or Microsoft technologies. We love seeing how your background fits into our unique product offering, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team and ready to take the next step in your career with us.
How to prepare for a job interview at Appficiency Inc
✨Know Your Product Inside Out
Before the interview, make sure you understand ProvisionPoint's product and how it fits within the Microsoft 365 ecosystem. Familiarise yourself with its features and benefits, as well as any common customer queries or issues. This will show your enthusiasm and readiness to engage with potential customers.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles that highlight your customer service skills and how you've successfully managed customer relationships. Think about times when you turned a challenging situation into a positive outcome, as this will demonstrate your problem-solving abilities and commitment to customer satisfaction.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changes in previous jobs. Share instances where you took initiative or carved out your own path, as this aligns with the entrepreneurial spirit that ProvisionPoint values. Highlighting your flexibility will resonate well with the interviewers.
✨Prepare Questions That Matter
At the end of the interview, have thoughtful questions ready that reflect your interest in the role and the company. Ask about the team dynamics, opportunities for growth, or how they measure success in the Customer Success Manager position. This shows you're not just interested in the job, but also in contributing to the company's vision.
