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- Tasks: Help customers maximise their experience with Microsoft365 and NetSuite products.
- Company: Leading software solutions provider based in London.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: Fluent in Dutch and English, with strong communication and customer support skills.
- Other info: Work independently while engaging with diverse stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
A leading software solutions provider in London is seeking a Customer Success Manager to ensure customers achieve maximum value from their Microsoft365 and Application Suite NetSuite products. This role involves managing customer accounts from onboarding to renewal, with a focus on Dutch-speaking markets.
Ideal candidates will possess:
- Excellent communication skills
- A strong background in customer support
- Fluency in Dutch and English
The position also requires the ability to work independently and engage with multiple stakeholders effectively.
SaaS Customer Success Manager - Dutch/EU Growth in City of London employer: Appficiency Inc
Contact Detail:
Appficiency Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Success Manager - Dutch/EU Growth in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how they help customers achieve success, especially with Microsoft365 and NetSuite. This will show your genuine interest and help you stand out!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Success Manager role. Plus, it shows you’re serious about joining our team and makes your application stand out!
We think you need these skills to ace SaaS Customer Success Manager - Dutch/EU Growth in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any relevant SaaS knowledge. We want to see how your skills align with the role, especially your fluency in Dutch and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer success and how you can help our customers get the most out of Microsoft365 and NetSuite. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves engaging with multiple stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Appficiency Inc
✨Know Your Products Inside Out
Make sure you’re well-versed in Microsoft365 and NetSuite. Familiarise yourself with their features, benefits, and common customer pain points. This will help you demonstrate your expertise and show how you can help customers maximise their value.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers in the past, especially in Dutch, to highlight your bilingual skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you’ve turned a dissatisfied customer into a happy one or how you’ve managed multiple stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Independence
This role requires working independently, so be ready to discuss times when you took initiative. Share examples of how you managed your time effectively and made decisions without constant supervision, showcasing your ability to thrive in a self-directed environment.
