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For Companies At a Glance
- Tasks: Help customers maximise value from our products and build strong relationships.
- Company: Join a dynamic team at SnapOnSoftware, where people come first.
- Benefits: Invest in your growth with learning opportunities and a supportive culture.
- Why this job: Be a key player in customer success and drive global expansion.
- Qualifications: Fluent in Dutch and English, with excellent communication and troubleshooting skills.
- Other info: Flexible travel across EU regions and a chance to work with international teams.
The predicted salary is between 30000 - 42000 £ per year.
TheValue At SnapOnSoftware, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead by combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal‑opportunity employer. As part of our growing global network, you’ll have opportunities to collaborate with international teams and clients—and potentially help drive our global expansion.
The Grind We’ve been recognized for excellence, but we’re always striving to do better—and that starts with you. SnapOnSoftware operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter our role, you’ll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth.
The Role As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft365 and Application Suite NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding, adoption, to renewal and growth. This role is ideal for someone who can work independently, exercises sound judgment, and builds strong, value‑driven customer relationships.
- Rolesplit: ~80% Customer Success / ~20% Sales Support
- Primary customer focus: Dutch‑speaking markets, Nordic countries, and EU clients
The Commitment
- Deliver product demonstrations
- Guide potential customers through a 30‑day product trial
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update product knowledge‑base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
The Talent
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time‑management
- Ongoing desire to expand personal skill base
- Good customer support experience
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Fluency in Dutch and English required
- Open to flexible travel across EU regions as needed
Customer Success Manager (Dutch Speaking) in City of London employer: Appficiency Inc
Contact Detail:
Appficiency Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Dutch Speaking) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at SnapOnSoftware on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft365 or NetSuite, be ready to discuss specific examples of how you've helped customers succeed. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager (Dutch Speaking) in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about helping customers succeed and how that aligns with our values at SnapOnSoftware.
Tailor Your CV: Make sure to customise your CV for the Customer Success Manager position. Highlight your relevant experience, especially in customer support and SaaS, and don’t forget to mention your fluency in Dutch and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've built strong customer relationships and driven success in previous roles—this will really grab our attention!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Appficiency Inc
✨Know Your Products Inside Out
Make sure you have a solid understanding of Microsoft365 and NetSuite products. Familiarise yourself with their features, benefits, and common customer queries. This will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight how you’ve helped customers achieve their goals, as this role is all about ensuring maximum value for clients.
✨Brush Up on Your Dutch
Since the role focuses on Dutch-speaking markets, practice your language skills. Be ready to communicate effectively in Dutch during the interview, as it will showcase your ability to connect with clients in their preferred language.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to troubleshoot issues or manage support tickets. Be prepared to discuss your approach to problem-solving and how you can apply that to help customers navigate challenges with the software.
