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- Tasks: Guide customers through product trials and manage onboarding processes.
- Company: Join ProvisionPoint, a dynamic team with limitless career growth opportunities.
- Benefits: Flexible remote work, world-class training, and opportunities for travel and networking.
- Why this job: Make a real impact by building strong customer relationships in a fast-paced environment.
- Qualifications: 3+ years in customer service, excellent communication skills, and Dutch proficiency required.
- Other info: Experience diverse industries and gain insights into the Microsoft 365 ecosystem.
The predicted salary is between 36000 - 60000 £ per year.
At ProvisionPoint, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with ProvisionPoint is endless.
While being a part of a new team, you will also be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will also have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.
ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service/support roles) to join our growing support and delivery team. Our product is unique so the successful candidate will receive world-class product training, the opportunity to develop knowledge of the wider Microsoft 365 ecosystem and work towards Microsoft certifications. The remote nature of the job provides a flexible working environment which can be easily adjusted to suit your personal circumstances. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and opportunities to travel to conferences.
We are looking for someone who can work well in a fast-paced environment and is willing to make the role their own.
Commitment:- Guide potential customers through a 30-day trial of the product
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update the product knowledge base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time management
- Ongoing desire to expand personal skill base
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Must be Dutch Speaking (Professional or Native level)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development, Analyst, and Customer Service
Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
Customer Success Manager in City of London employer: Appficiency Inc.
Contact Detail:
Appficiency Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Customer Success Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use clear, concise language and don’t shy away from showcasing your personality. We love a bit of character!
Demonstrate Your Problem-Solving Ability: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for someone who can troubleshoot effectively and advocate for customers, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Appficiency Inc.
✨Know Your Product Inside Out
Before the interview, make sure you understand ProvisionPoint's product and how it fits within the Microsoft 365 ecosystem. Familiarise yourself with its features and benefits, as well as any common customer pain points. This will help you demonstrate your ability to guide customers through their trial and onboarding process.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles that highlight your experience in customer service and support. Focus on situations where you've successfully managed customer relationships, resolved issues, or encouraged product uptake. This will show that you have the skills needed to thrive in a fast-paced environment.
✨Demonstrate Your Communication Skills
As a Customer Success Manager, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a short pitch about how you would approach onboarding a new customer. This will give the interviewers a taste of your verbal communication skills.
✨Embrace the Entrepreneurial Spirit
Since this role requires carving out your own path, be ready to discuss how you’ve taken initiative in past positions. Share examples of how you've adapted to change or developed new processes. This will resonate well with the team’s entrepreneurial mindset and show that you're a good fit for their evolving sales environment.
