At a Glance
- Tasks: Lead and inspire the reception team while managing guest interactions and reservations.
- Company: Join a premium restaurant group in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work across multiple sites in a vibrant city atmosphere.
- Why this job: Be the face of the business and create memorable experiences for guests.
- Qualifications: 4+ years in a similar role with strong leadership and communication skills.
The predicted salary is between 46000 - 50000 £ per year.
First impressions matter — and this role owns them. If you’re someone who thrives on guest interaction, runs a tight reservations operation and knows how to lead from the front, this is a seriously strong opportunity. We’re recruiting a charismatic and experienced Reception Manager to lead the front desk and reservations function across a group of premium, food‑led restaurants in London. This is a hands‑on role where you’ll set the tone, manage guest flow and ensure every experience feels seamless and personal. You’ll work closely with senior leadership across multiple sites, playing a key role in shaping guest experience and driving standards across the business.
What You’ll Be Doing
- Leading, training and inspiring the reception team
- Managing reservations, enquiries, VIP bookings and guest flow
- Acting as the face of the business — setting standards and tone
- Building strong relationships with guests to enhance repeat visits
- Maintaining accurate reservation systems and processes
- Driving performance through reporting and team development
What We’re Looking For
- Minimum 4 years’ experience in a similar reception or reservations role
- Background in premium, high-volume or luxury environments
- A natural host — confident, charismatic and guest-focused
- Strong leadership, organisation and communication skills
- Impeccable presentation and professional approach
- Calm, flexible and confident under pressure
Details
- 48 hours per week
- Shifts across 10:00–22:30, 7 days a week
- Multi-site role across key London locations
Reception Manager - Multi Site employer: Appetite4Recruitment
As a Reception Manager in the vibrant City of London, you will be part of a dynamic team that values guest interaction and exceptional service. Our company fosters a supportive work culture where your leadership skills will shine, offering opportunities for professional growth and development across multiple premium locations. With competitive salaries and a focus on creating memorable experiences for our guests, we are committed to making every day rewarding and meaningful for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Multi Site
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Show off your personality! When you get that interview, remember it’s not just about your experience but also how you connect with people. Be charismatic and let your passion for guest interaction shine through — it’s what this role is all about!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced in previous roles, especially those involving guest flow and team management. Being able to share specific examples will demonstrate your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. It’s a great way to ensure your application gets the attention it deserves, and who knows, you might just land that dream job!
We think you need these skills to ace Reception Manager - Multi Site
Some tips for your application 🫡
Show Your Charisma:In your application, let your personality shine through! We want to see that you’re not just experienced but also a natural host who can engage with guests effortlessly. Use examples from your past roles to highlight how you’ve created memorable experiences.
Highlight Leadership Skills:As a Reception Manager, leading a team is key. Make sure to showcase your leadership experience in your written application. Talk about how you've inspired and trained teams in the past, and how you’ve managed guest flow effectively.
Be Detail-Oriented:We love candidates who pay attention to detail! When filling out your application, ensure that your reservation management skills are front and centre. Mention any systems or processes you’ve maintained to keep things running smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Appetite4Recruitment
✨Know Your Venues
Before the interview, do your homework on the restaurants you'll be managing. Familiarise yourself with their menus, atmosphere, and any unique selling points. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. This is crucial for a Reception Manager, as you'll need to inspire your team across multiple sites.
✨Demonstrate Guest-Centric Thinking
Be ready to discuss how you would enhance the guest experience. Share ideas on managing guest flow, handling VIP bookings, and creating memorable interactions. This shows that you understand the importance of first impressions and are committed to maintaining high standards.
✨Practice Calmness Under Pressure
Since this role involves working in a fast-paced environment, think of scenarios where you had to stay calm under pressure. Prepare to discuss how you manage stress and ensure smooth operations, especially during peak times. This will highlight your ability to thrive in a busy setting.
