At a Glance
- Tasks: Lead and inspire the reception team while managing guest interactions and reservations.
- Company: Join a premium restaurant group in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work across multiple sites in a vibrant city atmosphere.
- Why this job: Be the face of the business and create memorable experiences for guests.
- Qualifications: 4+ years in a similar role with strong leadership and communication skills.
The predicted salary is between 46000 - 50000 £ per year.
First impressions matter — and this role owns them. If you’re someone who thrives on guest interaction, runs a tight reservations operation and knows how to lead from the front, this is a seriously strong opportunity. We’re recruiting a charismatic and experienced Reception Manager to lead the front desk and reservations function across a group of premium, food‑led restaurants in London. This is a hands‑on role where you’ll set the tone, manage guest flow and ensure every experience feels seamless and personal. You’ll work closely with senior leadership across multiple sites, playing a key role in shaping guest experience and driving standards across the business.
What You’ll Be Doing
- Leading, training and inspiring the reception team
- Managing reservations, enquiries, VIP bookings and guest flow
- Acting as the face of the business — setting standards and tone
- Building strong relationships with guests to enhance repeat visits
- Maintaining accurate reservation systems and processes
- Driving performance through reporting and team development
What We’re Looking For
- Minimum 4 years’ experience in a similar reception or reservations role
- Background in premium, high-volume or luxury environments
- A natural host — confident, charismatic and guest-focused
- Strong leadership, organisation and communication skills
- Impeccable presentation and professional approach
- Calm, flexible and confident under pressure
Details
- 48 hours per week
- Shifts across 10:00–22:30, 7 days a week
- Multi-site role across key London locations
Reception Manager - Multi Site employer: Appetite4Recruitment
As a Reception Manager in the vibrant City of London, you will be part of a dynamic team that values guest interaction and exceptional service. Our company fosters a supportive work culture where your leadership skills will shine, offering opportunities for professional growth and development across multiple premium locations. With competitive salaries and a focus on creating memorable experiences for our guests, we are committed to making every day rewarding and meaningful for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Multi Site
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Appetite4Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Appetite4Recruitment
Don't be shy about reaching out to Appetite4Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager - Multi Site
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Appetite4Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Appetite4Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
