At a Glance
- Tasks: Lead and inspire the reception team while managing guest interactions and reservations.
- Company: Premium food-led restaurant group in vibrant London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible shifts across multiple iconic London locations.
- Why this job: Be the face of the business and create memorable experiences for guests.
- Qualifications: 4+ years in a similar role with strong leadership and communication skills.
The predicted salary is between 46000 - 50000 £ per year.
First impressions matter — and this role owns them. If you’re someone who thrives on guest interaction, runs a tight reservations operation and knows how to lead from the front, this is a seriously strong opportunity.
We’re recruiting a charismatic and experienced Reception Manager to lead the front desk and reservations function across a group of premium, food‑led restaurants in London. This is a hands‑on role where you’ll set the tone, manage guest flow and ensure every experience feels seamless and personal. You’ll work closely with senior leadership across multiple sites, playing a key role in shaping guest experience and driving standards across the business.
What You’ll Be Doing
- Leading, training and inspiring the reception team
- Managing reservations, enquiries, VIP bookings and guest flow
- Acting as the face of the business — setting standards and tone
- Building strong relationships with guests to enhance repeat visits
- Maintaining accurate reservation systems and processes
- Driving performance through reporting and team development
What We’re Looking For
- Minimum 4 years’ experience in a similar reception or reservations role
- Background in premium, high-volume or luxury environments
- A natural host — confident, charismatic and guest-focused
- Strong leadership, organisation and communication skills
- Impeccable presentation and professional approach
- Calm, flexible and confident under pressure
Details
- 48 hours per week
- Shifts across 10:00–22:30, 7 days a week
- Multi-site role across key London locations
Reception Manager - Multi Site in London employer: Appetite4Recruitment
As a Reception Manager in the vibrant City of London, you will be part of a dynamic team that values guest interaction and excellence in service. Our company fosters a supportive work culture where your leadership skills can shine, offering opportunities for professional growth and development across multiple premium locations. With competitive salary packages and a focus on creating memorable experiences for guests, we are committed to making every day rewarding for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Multi Site in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in premium environments. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma shine through. Remember, as a Reception Manager, you're the face of the business, so being personable and engaging is key.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest flow during peak times or manage a VIP booking. Practising these scenarios will help you demonstrate your leadership skills and calmness under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Reception Manager - Multi Site in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for guest interaction — it’s all about making that first impression count!
Tailor Your Experience:Make sure to highlight your relevant experience in reception or reservations roles. We’re looking for someone with a background in premium environments, so don’t be shy about showcasing your achievements in similar settings.
Be Specific About Your Skills:When listing your skills, be specific! Mention your leadership abilities, organisational skills, and how you handle guest flow. We love details that show how you can set the tone and drive performance in our multi-site operation.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Appetite4Recruitment
✨Know Your Venues
Before the interview, take some time to research the restaurants you'll be managing. Familiarise yourself with their menus, atmosphere, and any unique features. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific challenges you faced and how you motivated your team to overcome them. This is crucial for a role that requires inspiring others and maintaining high standards.
✨Demonstrate Guest-Centric Thinking
Be ready to share your approach to guest interactions. Think of scenarios where you went above and beyond to ensure a guest's satisfaction. Highlighting your ability to build strong relationships will resonate well with the interviewers.
✨Stay Calm Under Pressure
Given the fast-paced nature of the role, prepare to discuss how you handle stressful situations. Share specific instances where you maintained composure and made effective decisions during busy periods. This will illustrate your capability to thrive in a high-volume environment.
