At a Glance
- Tasks: Lead daily operations in a vibrant pub and hotel, ensuring exceptional guest experiences.
- Company: A lively community-led pub hotel in West London with a high-performing hospitality standard.
- Benefits: Competitive salary, performance bonuses, ongoing training, and staff discounts.
- Other info: Great career progression opportunities and a supportive working culture.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 27000 - 30000 £ per year.
Salary of £27,000 – £30,000 + performance bonus
Career progression opportunities
Ongoing training and development
Staff discounts and perks
A supportive, energetic working environment
A vibrant, community‑led pub hotel in West London, combining the warmth of a local with the standards of a high‑performing hospitality business. With a busy bar, quality food offer, and a well‑run rooms operation, we pride ourselves on delivering exceptional guest experiences in a lively, fast‑paced environment.
The Role
We’re looking for a confident and hands‑on Assistant Manager to support the day‑to‑day running of the pub and hotel. This is a dynamic role ideal for someone who thrives under pressure, leads from the front, and understands both wet‑led pub operations and rooms/hotel management. You will play a key role in leading the team, driving performance, and building strong ties within the local community.
Key Responsibilities
- Operations
- Support the General Manager in delivering smooth day‑to‑day operations
- Lead shifts across bar, restaurant, and rooms
- Ensure high standards of service, cleanliness, and compliance
- Manage stock, cellar standards, and cost controls
- Handle guest feedback, complaints, and resolutions professionally
- Rooms & Accommodation
- Oversee bookings, occupancy, and front desk operations
- Ensure rooms are maintained to high standards and guest‑ready
- Work closely with housekeeping to drive consistency
- Monitor performance and support revenue optimisation
- Train, motivate, and develop team members
- Lead by example in a fast‑paced environment
- Support recruitment and onboarding
- Build a positive, high‑performing team culture
- Community Engagement
- Develop strong relationships with local residents and businesses
- Support events, promotions, and community initiatives
- Be a visible and welcoming presence within the pub
About You
- Experience as a Supervisor or Assistant Manager in a busy pub, bar, or hotel
- Strong rooms experience (pub with rooms, hotel, or B&B)
- Thrives in fast‑paced, high‑volume environments
- A natural leader with excellent communication skills
- Passionate about hospitality and guest experience
- Organised, proactive, and hands‑on
- Commercially aware with a problem‑solving mindset
Pub & Hotel Assistant Manager — Lead Operations & Rooms in Ealing employer: Appetite4Recruitment
Join a vibrant and community-led pub hotel in West London, where we pride ourselves on delivering exceptional guest experiences in a lively and fast-paced environment. As an Assistant Manager, you will benefit from ongoing training and development, career progression opportunities, and a supportive team culture that values your contributions. With staff discounts and perks, this role offers a unique chance to thrive in a dynamic setting while building strong ties within the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Pub & Hotel Assistant Manager — Lead Operations & Rooms in Ealing
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join community groups, or even pop into pubs and hotels to chat with staff. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for hospitality shine through. Share your experiences and how you’ve handled challenges in fast-paced environments – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see a pub or hotel you love, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re hiring. Sometimes, the best opportunities come from taking the initiative!
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you. Make sure to tailor your application to highlight your experience in both pub operations and hotel management – we want to see how you can lead our team to success!
We think you need these skills to ace Pub & Hotel Assistant Manager — Lead Operations & Rooms in Ealing
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating exceptional guest experiences and how you thrive in fast-paced environments.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience in pub and hotel management, focusing on your leadership skills and ability to handle operations smoothly.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our vibrant pub hotel!
How to prepare for a job interview at Appetite4Recruitment
✨Know the Venue Inside Out
Before your interview, make sure you research the pub and hotel thoroughly. Understand their values, community involvement, and what makes them unique. This will not only impress the interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight your hands-on approach and how you motivate others in a fast-paced environment.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling guest complaints or operational challenges. Think of specific instances where you've turned a negative situation into a positive outcome. This shows that you're proactive and can think on your feet, which is crucial in hospitality.
✨Engage with Community Initiatives
Since community engagement is key for this role, be ready to discuss how you've previously built relationships within a local area or contributed to community events. Share ideas on how you could enhance their community presence, showing that you're not just focused on operations but also on building connections.
