At a Glance
- Tasks: Lead and inspire the reception team while managing guest interactions and reservations.
- Company: Join a premium group of food-led restaurants in vibrant London.
- Benefits: Competitive salary up to £50K and opportunities for career growth.
- Other info: Dynamic role with a focus on enhancing guest satisfaction and operational excellence.
- Why this job: Be the face of the business and create memorable experiences for guests.
- Qualifications: Charismatic leader with experience in guest relations and team management.
The predicted salary is between 45000 - 50000 £ per year.
Multi-site role in London with a salary of up to 50K. First impressions matter - and this role owns them. If you're someone who thrives on guest interaction, runs a tight reservations operation and knows how to lead from the front, this is a seriously strong opportunity.
We're recruiting a charismatic and experienced Reception Manager to lead the front desk and reservations function across a group of premium, food-led restaurants in London. This is a hands-on role where you'll set the tone, manage guest flow and ensure every experience feels seamless and personal. You'll work closely with senior leadership across multiple sites, playing a key role in shaping guest experience and driving standards across the business.
What You'll Be Doing:
- Leading, training and inspiring the reception team
- Managing reservations, enquiries, VIP bookings and guest flow
- Acting as the face of the business - setting standards and tone
- Building strong relationships with guests to enhance repeat visits
- Supporting wider restaurant operations during peak service
- Maintaining accurate reservation systems and processes
- Driving performance through reporting and team development
What We're Looking For:
Reception Manager - Multi Site employer: Appetite 4 Recruitment
As a Reception Manager in our multi-site premium restaurant group in London, you'll be part of a vibrant and dynamic work culture that values guest interaction and team collaboration. We offer competitive salaries, comprehensive training, and opportunities for professional growth, ensuring you can develop your skills while making a meaningful impact on guest experiences. Join us to be at the forefront of hospitality excellence in one of the world's most exciting cities.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Multi Site
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Manager role. Personal recommendations can really give you an edge.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your charisma shine through. Remember, this role is all about guest interaction, so they’ll want to see how you connect with people.
✨Tip Number 3
Do your homework! Research the restaurants you’re applying to and understand their vibe. This will help you tailor your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining us and helps us keep track of your application.
We think you need these skills to ace Reception Manager - Multi Site
Some tips for your application 🫡
Show Your Personality:When applying for the Reception Manager role, let your personality shine through! We want to see how you connect with guests and create a welcoming atmosphere. Use your cover letter to share a bit about yourself and why you're passionate about guest interaction.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in managing reception teams and handling reservations. We’re looking for someone who can lead from the front, so showcase any relevant achievements that demonstrate your leadership skills and ability to enhance guest experiences.
Be Specific About Your Experience:In your application, be specific about your previous roles and responsibilities. We want to know how you've managed guest flow, handled VIP bookings, and maintained reservation systems. The more detail you provide, the better we can understand your fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and what makes us tick!
How to prepare for a job interview at Appetite 4 Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the restaurants you'll be managing. Understand their ethos, menu offerings, and what sets them apart in the London dining scene. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your ability to train staff and maintain high standards, as this will resonate well with the interviewers.
✨Demonstrate Guest-Centric Thinking
Since this role is all about guest interaction, think of specific instances where you've gone above and beyond to enhance a guest's experience. Be ready to discuss how you would handle VIP bookings and manage guest flow effectively, ensuring every visitor feels valued and welcomed.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling a difficult guest or managing a busy reservation period. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain composure under pressure. This will showcase your readiness for the hands-on nature of the role.
