Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate technical projects, manage escalations, and report on team performance.
- Company: Join a growing company that values diversity and equal opportunities.
- Benefits: Enjoy hybrid work, 161 hours holiday, discounts, and a pension scheme.
- Why this job: Gain valuable experience in project coordination while contributing to impactful technical operations.
- Qualifications: 2-3 years in project coordination or operations management; Excel skills preferred.
- Other info: Start ASAP and work Monday to Friday, 09:00-17:00.
The predicted salary is between 30000 - 42000 £ per year.
Technical Escalation and Operations Coordinator - 3 months FTC
Shift pattern: Monday - Friday 09:00-17:00
Location: Hybrid - New Milton
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date: ASAP
- 161 hours holiday per annum
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends' discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
Experience: 2/3 years experience in a similar role involving project coordination, or operations management
Project Management: Experience in project management is an advantage but not essential.
Excel/Reporting: To maintain effective scheduling of technical team project time to meet business priorities. To provide regular performance reports and analysis to identify trends and support continuous improvement efforts.
Escalation Management: Oversee escalations, ensuring all issues are triaged, resolved promptly, and customer updates are regularly communicated. Ensure that SLAs are consistently met by tracking response times, monitoring progress, and coordinating with team members.
Project Coordination: Ensure that technical projects are on track by working with team members to plan and schedule project time in alignment with business priorities.
Reporting & Performance Analysis: Regularly report to the Technical Lead on team performance, highlighting trends, identifying areas for improvement, and assisting with strategic planning.
You will gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team.
Technical Operations Planning Coordinator employer: Appello
Contact Detail:
Appello Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Planning Coordinator
✨Tip Number 1
Familiarise yourself with project management tools and methodologies. Even if experience isn't essential, showing that you understand how to coordinate projects effectively can set you apart from other candidates.
✨Tip Number 2
Brush up on your Excel skills, especially in reporting and data analysis. Being able to demonstrate your ability to create performance reports and identify trends will be a huge plus for this role.
✨Tip Number 3
Prepare examples of how you've successfully managed escalations in the past. Highlighting your problem-solving skills and ability to communicate effectively with team members will show you're ready for the challenges of this position.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our commitment to equal opportunities and continuous improvement will help you align your answers during any interviews and show that you're a good fit for our team.
We think you need these skills to ace Technical Operations Planning Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project coordination and operations management. Use specific examples that demonstrate your skills in Excel, reporting, and escalation management.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Technical Operations Planning Coordinator role. Mention your experience with project management and how you can contribute to meeting SLAs and improving team performance.
Highlight Relevant Skills: In your application, emphasise your proficiency in Excel and any experience you have with performance analysis. Discuss how these skills will help you manage technical projects effectively.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a hybrid environment and be part of a growing company. Mention how you align with their commitment to equal opportunities and continuous improvement.
How to prepare for a job interview at Appello
✨Showcase Your Project Coordination Skills
Be prepared to discuss your previous experience in project coordination or operations management. Highlight specific projects you've managed, the challenges you faced, and how you overcame them. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Excel and Reporting
Since the role involves maintaining schedules and providing performance reports, brush up on your Excel skills. Be ready to discuss how you've used Excel for reporting in past roles, and consider bringing examples of reports you've created to showcase your analytical abilities.
✨Understand Escalation Management
Research escalation management processes and be ready to explain how you would handle escalations in a technical environment. Discuss any relevant experiences where you successfully triaged issues and communicated updates to customers, as this is crucial for the role.
✨Prepare Questions About Company Culture
Since the company values equal opportunities and employee well-being, prepare thoughtful questions about their culture and support systems. This shows your interest in being part of a positive work environment and helps you assess if it's the right fit for you.
