At a Glance
- Tasks: Engage customers, drive sales, and provide tailored telecare solutions.
- Company: Join a dynamic team at Careline365, part of the Appello group.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities in a company that's on the move.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 € per year.
Be the voice of connection. Drive growth. Empower independence. Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Sales Advisor, where your communication skills, commercial instinct, and empathy will help customers access life‑enhancing telecare solutions—while you play a key part in our sales and retention success.
Hours: 28 hours per week
Shift pattern: working 4 days a week, between Monday and Sunday, a 7.5‑hour shift (including 30-minute unpaid break) between 08:00 - 20:00
Salary: £18,651.36 per annum (£12.81 per hour) plus PRP. Potential on‑target earnings are expected to range from £30,000 to £32,000 annually (Full‑time equivalent).
Location: Hybrid - Norwich (70% in office)
Start Date: 29th June 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Appello Perks:
- 174 hours holiday rising to 185 hours with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on‑site parking.
About You:
You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities. You’re tech‑savvy, organised, and detail‑oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win‑win outcomes. Self‑driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity. Bonus points if you’ve worked with third‑party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.
What You’ll Do:
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
- Generate and convert sales leads through proactive outreach and effective engagement.
- Provide accurate product information and tailored recommendations.
- Build strong customer relationships to encourage repeat business and loyalty.
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
- Clearly explain the benefits of upgraded devices and services.
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
- Spot upselling and cross‑selling opportunities in every interaction.
- Prepare accurate quotations, process orders, and ensure timely follow‑up.
- Maintain up‑to‑date knowledge of products, services, and market trends.
- Record all sales activity and customer interactions in our CRM.
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.
Your Day To Day Will Include:
- Engaging with customers to resolve queries and promote solutions.
- Negotiating and closing sales that balance customer needs with business goals.
- Keeping accurate records of all interactions and agreements.
- Monitoring and following up on sales pipelines and upgrade opportunities.
- Escalating complex cases when needed.
- Staying compliant with policies, regulations, and service standards.
- Hitting performance targets across sales, quality, and customer satisfaction.
- Handling challenging conversations with empathy and professionalism.
- Sharing insights and collaborating with your team to drive success.
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Telesales Advisor - 28 Hours per week in Norwich employer: Appello
At Appello, we pride ourselves on being an exceptional employer that values your contributions and fosters a supportive work culture. As a Telesales Advisor in Norwich, you'll enjoy flexible working hours, competitive pay with performance-related bonuses, and a comprehensive benefits package including generous holiday entitlement and discounts. Join us to make a meaningful impact while advancing your career in a dynamic and growing company dedicated to empowering independence through innovative telecare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor - 28 Hours per week in Norwich
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will help you feel more confident when handling customer enquiries and turning those conversations into sales.
✨Tip Number 3
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fab fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Telesales Advisor - 28 Hours per week in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see how your passion aligns with our mission of making a real difference in people’s lives.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background fits with our needs, especially in sales and customer service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key achievements without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Appello
✨Know Your Product Inside Out
Before the interview, make sure you understand the telecare solutions offered by the company. Familiarise yourself with the benefits of different devices and services, as well as any recent market trends. This will help you answer questions confidently and show your genuine interest in helping customers.
✨Showcase Your Communication Skills
As a Telesales Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to demonstrate your ability to handle inquiries and turn them into sales opportunities.
✨Demonstrate Empathy and Relationship Building
During the interview, highlight your experience in building relationships with customers. Share specific examples where you've successfully understood customer needs and provided tailored solutions. This will showcase your ability to connect with clients on a personal level, which is crucial for this role.
✨Prepare for Sales Scenarios
Be ready to discuss how you would approach various sales situations. Think about how you would upsell or cross-sell products based on customer interactions. Practising these scenarios can help you feel more prepared and confident when discussing your sales strategies during the interview.
