At a Glance
- Tasks: Engage with customers, drive sales, and provide tailored solutions to enhance their lives.
- Company: Join a dynamic company dedicated to making a difference in people's lives.
- Benefits: Competitive salary, generous holiday, discounts, and a supportive work environment.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact while developing your sales skills in a rewarding role.
- Qualifications: Strong communication skills, sales flair, and a passion for helping others.
The predicted salary is between 24979 - 33379 € per year.
Be the voice of connection. Drive growth. Empower independence. Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.
Role Details
- Hours: 37.5 hours per week
- Shift pattern: working 5 days a week, between Monday and Sunday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00
- Salary: £24,979.50 per annum (£12.81 per hour) plus PRP. OTE up to £33,379.50 annually.
- Location: Hybrid - Norwich (70% in office)
- Start Date: May/June 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Appello Perks
- 233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on-site parking.
About You
You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities. You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity. Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.
What You’ll Do
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
- Generate and convert sales leads through proactive outreach and effective engagement.
- Provide accurate product information and tailored recommendations.
- Build strong customer relationships to encourage repeat business and loyalty.
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
- Clearly explain the benefits of upgraded devices and services.
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
- Spot upselling and cross-selling opportunities in every interaction.
- Prepare accurate quotations, process orders, and ensure timely follow-up.
- Maintain up-to-date knowledge of products, services, and market trends.
- Record all sales activity and customer interactions in our CRM.
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.
Your Day To Day Will Include
- Engaging with customers to resolve queries and promote solutions.
- Negotiating and closing sales that balance customer needs with business goals.
- Keeping accurate records of all interactions and agreements.
- Monitoring and following up on sales pipelines and upgrade opportunities.
- Escalating complex cases when needed.
- Staying compliant with policies, regulations, and service standards.
- Hitting performance targets across sales, quality, and customer satisfaction.
- Handling challenging conversations with empathy and professionalism.
- Sharing insights and collaborating with your team to drive success.
Equal Opportunities
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Customer Sales Representative in Norwich employer: Appello
At Appello, we pride ourselves on being an exceptional employer that values both personal and professional growth. Our hybrid working model in Norwich allows for a balanced work-life experience, while our comprehensive benefits package—including generous holiday entitlement, employee discounts, and a supportive work culture—ensures that our team feels valued and empowered. Join us to make a meaningful impact in people's lives while enjoying a rewarding career in a dynamic and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative in Norwich
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. The more comfortable you are, the better you'll handle those tricky conversations during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've turned a challenging situation into a win. This will help you demonstrate your sales skills and ability to build relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Representative in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a real difference in people's lives while driving sales and retention success.
Tailor Your CV:Make sure your CV highlights your communication skills and any relevant experience in sales or customer service. We love seeing how you've engaged with customers and turned conversations into opportunities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to clearly explain your experiences and how they relate to the role of Customer Sales Representative.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Appello
✨Know Your Product Inside Out
Before the interview, make sure you understand the telecare solutions offered by the company. Familiarise yourself with the benefits of different devices and services, as well as any recent market trends. This will help you answer questions confidently and show your genuine interest in helping customers.
✨Showcase Your Communication Skills
As a Customer Sales Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to demonstrate your ability to handle inquiries and turn them into sales opportunities during the interview.
✨Demonstrate Empathy and Relationship Building
Prepare examples from your past experiences where you've successfully built relationships with customers or resolved their issues. Highlight how your empathy helped you understand their needs and how you guided them to the right solutions. This will resonate well with the interviewers looking for a natural relationship builder.
✨Be Ready to Discuss Sales Strategies
Think about your approach to sales and be prepared to discuss specific strategies you've used in the past. Whether it's upselling, cross-selling, or handling objections, having concrete examples will show that you're not just passionate about sales but also effective at it. Don't forget to mention any experience with CRM systems!
