Contact Centre Representative - Customer Care - PART-TIME in Norwich

Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences? In this dynamic role, you'll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you'll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

Hours: 28 hours per week

Shift pattern: 4 days a week, Monday – Sunday between the hours of 07:00-22:00

Salary: £18,651.36 per annum (£12.81 ph with the opportunity to increase with KPI's)

Location: Norwich – Hybrid

Training: You need to be able to commit to 2 weeks of Full Time Training, Monday – Friday 09:30 – 17:00

Start Date: July 2026

Note: This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required. This role is a UK based role and any hybrid work must also be within the UK. For this role, you need 5mbps upload and 15mbps download internet speed.

Perks:

• 174 hours holiday. This includes bank holidays that you will work if rota'd.
• We offer discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends' discounts on our services & products.
• Pension Scheme, up to 3% Company matched.
• Free on-site parking.

About You:

You must possess a genuine desire to help the community, be empathetic and attentive to our customer's needs. You will have had a minimum of a year's experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre. The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given. You are adaptable, confident working across different teams, and comfortable managing a variety of customer interactions, including supporting with complaints and sensitive customer issues in a professional and empathetic manner.

The Role:

The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people. You will be engaging with our customers providing exceptional service and support, receiving enquiries and exploring additional requirements. In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquiries. This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout. As a Contact Centre Representative, you may be required to work flexibly across different teams within the Contact Centre depending on operational needs. This ensures we maintain a high standard of service across all areas. In addition to core call‑handling duties, you will also support our Customer Relations function, including managing customer enquiries, resolving concerns, and assisting with complaint handling in line with our service standards.

Ready to Apply:

If you are interested in this role please upload your CV and answer a few questions about yourself. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.