At a Glance
- Tasks: Lead a dynamic customer service team to drive sales and deliver exceptional support.
- Company: Join Careline365, a leader in telecare solutions with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and discounts on various services.
- Other info: Flexible working hours and opportunities for personal and professional growth.
- Why this job: Make a real impact by guiding customers through their telecare options with empathy.
- Qualifications: Experience in sales management and a passion for customer service excellence.
The predicted salary is between 32000 - 32000 € per year.
Lead with Purpose. Inspire Service‑Led Sales Excellence. Are you ready to guide a high‑energy customer services team supporting consumers as they choose the right telecare solution with Careline365? We're looking for a motivated Telesales Team Manager who can champion outstanding customer experiences while driving strong consumer sales performance.
You’ll lead a team that provides empathetic support, builds trust with customers and their families, and confidently guides them through their telecare options to ensure they feel safe, informed, and reassured. If you're a people‑first leader with a passion for delivering exceptional service while achieving sales outcomes, this is your opportunity to make a meaningful impact and help shape the future of consumer telecare at Careline365.
Hours: 37.5 hours per week
Shift pattern: 5 days per week, flexible hours between 8:00 and 20:00 across Monday to Sunday
Salary: up to £32,000 per annum, depending on experience, plus up to £300 monthly bonus
Location: Norwich - Hybrid (minimum 3 days per week in the office)
Training: Full-time in the office for the initial period
Start Date: 29th June/6th July 2026
PLEASE NOTE: This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted.
Perks:
- 233 hours holiday per annum, rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services
- Support personal and professional growth through structured coaching, feedback, and training.
- Promote a positive, sales‑aware, customer‑first culture.
- Drive efficient service delivery, monitor KPIs (including sales, retention, and customer satisfaction), manage workflows, and ensure consistent adherence to operational standards and best practices.
Client Satisfaction, Sales Support
Contact Centre Team Manager - Sales employer: Appello
Careline365 is an exceptional employer that prioritises a people-first culture, offering a supportive and dynamic work environment in Norwich. With flexible working hours, generous holiday allowances, and a strong focus on employee growth through structured coaching and training, we empower our team to deliver outstanding customer experiences while achieving sales excellence. Join us to make a meaningful impact in the telecare sector, all while enjoying unique perks and discounts that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Manager - Sales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Contact Centre Team Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to sales and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've inspired teams or improved sales performance. This will help you stand out as a people-first leader who can drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contact Centre Team Manager - Sales
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your passion for leading teams and delivering exceptional customer service shine through. We want to see how you inspire others and create a positive environment that drives sales performance.
Highlight Relevant Experience:Make sure to showcase any previous experience in telesales or team management. We’re looking for someone who can demonstrate their ability to guide a high-energy team and achieve sales outcomes, so don’t hold back on those achievements!
Tailor Your Application:Take the time to tailor your application to our job description. Use keywords from the listing to show us you understand what we’re looking for. This will help your application stand out and show us you’re the right fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Appello
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the telecare solutions offered by Careline365. Familiarise yourself with their services and how they impact customer safety and satisfaction. This will show that you're genuinely interested and ready to lead a team that champions these values.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire teams to achieve sales excellence. Think of specific examples where you've motivated your team or improved performance. This is your chance to demonstrate that you're a people-first leader who prioritises exceptional service.
✨Emphasise Empathy
Since this role involves guiding customers through sensitive decisions, highlight your ability to connect with people. Share experiences where you've provided empathetic support, built trust, and ensured customers felt informed and reassured. This will resonate well with the company's focus on customer-first culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Prepare scenarios related to sales performance, customer complaints, or team dynamics. Practising your responses will help you articulate your thought process clearly during the interview.
