Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a 3rd Line Product Support Technician, solving complex tech issues daily.
- Company: Appello is an innovative telecare company focused on creativity and customer satisfaction.
- Benefits: Enjoy 23-25 days holiday, discounts, a pension scheme, and free on-site parking.
- Why this job: Be part of a dynamic team using cutting-edge tech in a supportive environment.
- Qualifications: Experience in third-line IT support and SIP systems; relevant certifications preferred.
- Other info: Exciting growth opportunities await you at Appello—apply now!
The predicted salary is between 28000 - 42000 £ per year.
3RD LINE PRODUCT SUPPORT TECHNICIAN
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Hours: 35 hours per week
Shift pattern: Monday to Friday, 9am – 5pm
Salary: £35,000 – £37,000 per annum dependant on experience
Location: Office Based – New Milton
Start Date: January /February
Appello Perks
23 days holiday rising to 25 with 2 years continuous service plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
ABOUT YOU
Are you a seasoned IT professional with a knack for solving complex technical issues? Do you thrive in dynamic environments where SIP-based communication systems are mission-critical? If so, we want you on our team!
What You Bring:
Experience: Demonstrable experience in third-line IT support, managing escalated issues and providing advanced troubleshooting.
SIP Expertise: Hands-on experience with SIP-based systems, especially in telecommunications, call centres, or large enterprises.
Technical Skills: Proven experience managing Windows and Linux servers, AWS Cloud services, and diagnosing SIP-related issues using tools like Wireshark.
Certifications: Bachelor\’s degree in Computer Science or related field, with certifications such as Microsoft Certified: Azure Administrator. Advanced certifications like CCNP or ITIL Foundation are a plus.
Networking Knowledge: Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications.
Problem-Solving: Excellent analytical skills and the ability to troubleshoot complex issues under pressure.
Communication: Strong skills for liaising with both technical and non-technical stakeholders.
Proactive Attitude: Self-motivated with a focus on continuous learning and improvement.
Join us and be part of a forward-thinking company that values creativity, innovation, and customer satisfaction. If you\’re ready to take on a pivotal role that combines leadership, technical expertise, and a commitment to excellence, we want to hear from you!
THE ROLE
At our innovative telecare company, you\’ll play a crucial role in ensuring the smooth operation of our technical products and services.
Why You\’ll Love It Here:
Technical Mastery: Use your expertise in SIP, VoIP, VoLTE, and advanced troubleshooting to keep our systems running seamlessly.
Innovative Environment: Work with cutting-edge technologies, including Node.js, FreeSwitch, Linux, and Windows in both cloud (AWS) and on-premise environments.
If you\’re passionate about solving critical product issues, supporting new technology deployments, and guiding junior members of the team, we want to hear from you!
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
3rd Line Product Support Technician employer: Appello
Contact Detail:
Appello Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Product Support Technician
✨Tip Number 1
Make sure to highlight your hands-on experience with SIP-based systems during the interview. Prepare specific examples of how you've resolved complex technical issues in previous roles, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in telecommunications, especially those related to VoIP and cloud services. Being knowledgeable about current advancements can set you apart from other candidates.
✨Tip Number 3
Practice explaining technical concepts in simple terms. Since you'll be liaising with both technical and non-technical stakeholders, showcasing your communication skills will be crucial in the interview process.
✨Tip Number 4
Demonstrate your proactive attitude by discussing any continuous learning initiatives you've undertaken, such as certifications or training in relevant technologies. This shows your commitment to professional growth and aligns with our values at Appello.
We think you need these skills to ace 3rd Line Product Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in third-line IT support and your expertise with SIP-based systems. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your proactive attitude. Mention how your background aligns with the role's requirements, particularly your experience with Windows and Linux servers, AWS Cloud services, and troubleshooting SIP-related issues.
Highlight Relevant Certifications: Include any relevant certifications such as Microsoft Certified: Azure Administrator or CCNP in your application. This will help you stand out as a qualified candidate who meets the technical demands of the position.
Prepare for Questions: Be ready to answer questions about your previous experiences, especially those related to managing escalated issues and liaising with both technical and non-technical stakeholders. Think of examples that showcase your analytical skills and ability to work under pressure.
How to prepare for a job interview at Appello
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with SIP-based systems and troubleshooting techniques. Highlight specific examples where you've successfully resolved complex technical issues, especially in high-pressure environments.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your analytical abilities. Practice articulating your thought process when diagnosing and resolving issues, particularly those related to Windows and Linux servers or AWS Cloud services.
✨Communicate Effectively
Since the role involves liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will showcase your communication skills and ability to bridge the gap between different audiences.
✨Express Your Proactive Attitude
Share examples of how you have taken initiative in previous roles, whether through continuous learning, mentoring junior team members, or improving processes. This aligns with the company's focus on innovation and customer satisfaction.
