At a Glance
- Tasks: Manage staff rotas, monitor schedules, and support workforce planning.
- Company: Join Appello, a dynamic company focused on innovation and growth.
- Benefits: Enjoy hybrid work, 233+ hours holiday, discounts, and a pension scheme.
- Other info: Exciting career opportunities await as we expand our team!
- Why this job: Be part of a fast-paced team that values organisation and proactive problem-solving.
- Qualifications: No specific experience required; just bring your organisational skills and enthusiasm!
The predicted salary is between 22000 - 30000 € per year.
Workforce Management Administrator
️Hours: 37.5 hours per weekShift pattern: Monday-Friday between 08:00-18:00Salary: £26,000 per annum Location: Hybrid - Norwich
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date : 01/09/2025
For this role, you need 5mpbs upload and 15mpbs download internet speed
Appello Perks
- 233 hours holiday rising to 248 hours with length of service - This includes bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
You’re someone who thrives in a fast-paced environment and takes pride in being organised, detail-oriented, and proactive. You have a strong sense of responsibility and are confident using data to make informed decisions.
You enjoy problem-solving, are comfortable working independently, and can communicate clearly with a wide range of stakeholders. You’re also someone who values teamwork, supports others, and is always looking for ways to improve processes and outcomes.
The Role
As a Workforce Management Administrator, you’ll play a key role in ensuring our operations run smoothly and efficiently. You’ll be responsible for creating and maintaining staff rotas, monitoring real-time adherence, and supporting workforce forecasting and planning. Using tools like NICE WFM, you’ll ensure schedules are accurate and compliant with regulations, while also generating reports to identify trends and opportunities for improvement.
You’ll work closely with team leaders, HR, and operations teams to coordinate staffing needs, communicate changes, and support onboarding and offboarding from a scheduling perspective. Your attention to detail and ability to think ahead will help minimise service disruptions and contribute to a high-performing, customer-focused environment.
Main Responsibilities and Activities
As a Workforce Management Administrator, your day-to-day responsibilities will include:
Rota & Schedule Management
- Creating, updating, and maintaining staff rotas and shift schedules
- Coordinating shift swaps, absences, and holiday approvals
- Tracking live adherence to schedules
- Promptly escalating any deviations or coverage issues
- Assisting in forecasting staffing needs based on call volumes or service demand
- Supporting the creation of both long-term and short-term workforce plans
- Using workforce management tools (e.g. NICE) to ensure schedule accuracy
- Keeping staff details and availability up to date in relevant systems
- Generating and distributing workforce performance and adherence reports
- Identifying patterns, trends, and opportunities for efficiency improvements
- Liaising with team leaders, HR, and operations teams on staffing matters
- Clearly communicating schedule changes and updates to staff
- Ensuring schedules comply with legal requirements and working time regulations
- Maintaining accurate records for audits and HR purposes
- Assisting with onboarding and offboarding from a scheduling perspective
- Suggesting and implementing improvements to WFM processes and tools
If you are interested in this role please upload your CV and answer a few questions about yourself.
Other Information
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337. #J-18808-Ljbffr
Workforce Management Administrator in Norwich employer: Appello UK
At Appello UK, we pride ourselves on being an exceptional employer that values employee well-being and growth. Our hybrid work model in Norwich offers a supportive environment with generous holiday allowances, comprehensive benefits including discounts and a pension scheme, and a strong focus on teamwork and continuous improvement. Join us to be part of a dynamic team where your contributions are recognised and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Management Administrator in Norwich
✨Tip Number 1
Familiarise yourself with workforce management tools like NICE WFM, as this is crucial for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Showcase your problem-solving abilities by preparing examples of how you've successfully managed schedules or resolved staffing issues in the past. This will help you stand out during interviews.
✨Tip Number 3
Network with current or former employees of Appello to gain insights into the company culture and expectations for the Workforce Management Administrator role. This can provide you with valuable information to tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting, as these are key components of the job. Be ready to explain how you've used data to inform decisions and improve processes in previous roles.
We think you need these skills to ace Workforce Management Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Workforce Management Administrator role. Focus on your organisational abilities, attention to detail, and any experience with workforce management tools like NICE WFM.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed schedules or improved processes in previous positions.
Highlight Key Skills:In your application, emphasise skills such as problem-solving, data analysis, and effective communication. These are crucial for the role and will help you stand out to the hiring team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Appello UK
✨Show Your Organisational Skills
As a Workforce Management Administrator, being organised is key. Prepare examples of how you've successfully managed schedules or projects in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Workforce Management Tools
Since the role involves using tools like NICE WFM, it’s beneficial to have a basic understanding of such software. If you can, try to learn about its features and functionalities before the interview to show your proactive approach.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to make quick decisions or resolve conflicts, especially in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Emphasise Teamwork and Communication
The role requires clear communication with various stakeholders. Be ready to discuss how you've effectively collaborated with others in previous roles, and provide examples of how you’ve communicated changes or updates successfully.
