At a Glance
- Tasks: Lead and design engaging technical training for our teams in a fast-paced environment.
- Company: Join a forward-thinking telecommunications company dedicated to employee development.
- Benefits: Enjoy private medical insurance, generous holiday, and discounts on various services.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact by shaping how people learn and adopt new technologies.
- Qualifications: Experience in networking, telecommunications, or related fields is essential.
The predicted salary is between 40000 - 50000 £ per year.
Employment Terms
- Shift pattern: Monday - Friday 09:00-17:00.
- Hours: 35 per week.
- Location: Hybrid – New Milton (varies depending on business needs).
- Training: onsite for the first 2 weeks.
- Start date: June/July 2026.
- This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing; all screening must be completed prior to the start date.
- The role is UK based; any hybrid or remote work must also be within the UK.
- Internet speed requirement: 5 Mbps upload and 15 Mbps download.
Role Overview
Own and develop technical capability across the organisation. Shape how people learn, use, and adopt our systems and digital tools.
What You’ll Do
- Design and deliver hands‑on technical training across systems and platforms.
- Build role‑based technical upskilling and onboarding pathways.
- Translate technical change into clear, practical learning.
- Partner with IT and business teams to align training with system updates.
- Create concise training guides and digital content.
- Measure learning impact and continuously improve.
Training & Enablement
- Deliver engaging in‑person and virtual training.
- Lead Day 1 system onboarding and ongoing refreshers.
- Adapt content for varying technical levels and learning styles.
Expertise & Leadership
- Act as the technical learning SME.
- Line‑manage and coach L&D trainers.
- Support projects and digital change with strong user adoption.
About You
You are passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills and are driven to make learning accessible, engaging, and effective.
Your Experience
Hands‑on experience in at least three of the following areas:
- IP Addressing & Networking – setting up and troubleshooting IP networks, including subnetting, basic routing, and device configuration.
- Telecommunications – working with digital communications systems and understanding how networks behave under different conditions.
- 4G / 5G Connectivity – supporting connected devices, diagnosing performance issues, and understanding signalling and network reliability.
- Telecare Protocols – working with alarm formats, digital standards, and ensuring interoperability between telecare systems.
- SIP / VoIP Technologies – hands‑on experience with call setup, signalling flows, and fault‑finding voice issues.
- ITIL Processes – applying incident, problem, and change management in live support environments.
- ITSM Tools (e.g. Freshworks) – using ticketing systems day‑to‑day, managing workflows, and contributing to knowledge bases.
- VPN Technologies (L2TP/IPsec, PPTP) – configuring and supporting secure remote access, including authentication and tunnelling issues.
Essential
- Ability to create clear, user‑friendly technical guides and materials.
- Experience creating guides for technical knowledge retention.
Desirable
- Technical related qualifications (e.g., ITIL, Comp TIA Network+, Cisco CCNA).
- Training qualifications (TAP, Train the Trainer, etc.).
- Experience working with Learning Management Systems (LMS).
- Experience developing digital learning content.
- Experience delivering technical training in a telecare, healthcare, or TEC setting.
Skills & Knowledge
- Excellent communication and facilitation skills.
- Analytical mindset with strong problem‑solving ability.
- Customer‑centric approach.
- High levels of organisation and accuracy.
- Resilience, adaptability and a calm approach under pressure.
Bonus Knowledge
- Adult learning principles.
- E‑learning authoring tools (Articulate, Rise, etc.).
- Understanding of telecare systems, assistive tech, and digital platforms.
Personal Attributes
- Clear, concise communicator who can tailor content to different learners.
- Self‑motivated, proactive, and committed to continuous improvement.
- Able to give constructive feedback in a supportive way.
- Resourceful, independent, and able to raise standards when needed.
- Passionate about learning and development.
- Innovative thinker who embraces change with positivity.
- High levels of resilience and adaptability.
Benefits
- Private Medical Insurance – personal cover.
- 175 hours holiday per year plus bank holidays.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on services and products.
- Pension scheme, up to 4% company matched.
- Free on‑site parking.
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Accessibility
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team.
Technical Training Lead - Telecommunications- Development Opportunity employer: Appello UK
Join a forward-thinking organisation that prioritises employee development and well-being, offering a hybrid work model in the picturesque New Milton area. With a strong focus on training and upskilling, you will have the opportunity to shape the future of technical learning while enjoying comprehensive benefits such as private medical insurance, generous holiday allowance, and discounts on various services. Our inclusive work culture fosters innovation and collaboration, making it an ideal environment for those passionate about empowering others through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Training Lead - Telecommunications- Development Opportunity
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to telecommunications and training. It's a great way to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials, guides, and any projects you've worked on. This will give hiring managers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical training and telecommunications. Be ready to discuss your hands-on experience and how you've adapted training for different learning styles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Technical Training Lead - Telecommunications- Development Opportunity
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical training and telecommunications. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Your Passion:Let us know why you’re excited about this opportunity! Share your enthusiasm for developing others and your commitment to making learning engaging and effective. A bit of personality goes a long way in your written application.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appello UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in areas like IP addressing, 4G/5G connectivity, and SIP/VoIP technologies. Be ready to discuss your hands-on experience and how you've applied this knowledge in real-world scenarios.
✨Tailor Your Training Approach
Since the role involves designing training for various technical levels, think about how you can adapt your communication style. Prepare examples of how you've successfully engaged different audiences in the past, whether through in-person or virtual training.
✨Showcase Your Communication Skills
As a Technical Training Lead, clear communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a technical topic to demonstrate your ability to convey information effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific situations where you've had to troubleshoot issues or lead a training session under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
