At a Glance
- Tasks: Design and optimise scalable VoIP platforms for seamless communication solutions.
- Company: Join a forward-thinking tech company focused on innovative voice services.
- Benefits: Enjoy competitive salary, medical insurance, discounts, and 175 hours holiday per year.
- Other info: Hybrid role with excellent career growth opportunities and a collaborative work culture.
- Why this job: Be part of shaping the future of communication technology and enhancing customer experiences.
- Qualifications: Experience with ACD environments, telephony networks, and strong analytical skills required.
The predicted salary is between 55000 - 55000 £ per year.
- Position
- SOFTSWITCH DEVELOPER
Join us as a Softswitch Developer and help build the next generation of voice and communication solutions.
Design and optimise scalable Vo IP platforms, driving seamless, secure, and reliable services.
- Shift pattern: Monday - Friday 09:00-17:00
- Location: Hybrid - Bracknell (UK based role; any hybrid/remote work must be within the UK)
Pre‑employment screening required (Right to Work checks and two years of referencing); must be completed prior to start date.
Benefits
- 175 hours holiday per annum
- Medical Insurance - Individual Cover
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% company matched
- Free on-site parking
- What You’ll Bring
- Proven experience working with ACD switching environments, ideally Genesys Cloud CX (Pure Cloud), and telephony networks using SIP and digital voice technologies.
- Strong knowledge of contact centre solutions, including IVRs, queue management, routing strategies, call flow design, and scripting logic.
- Experience creating dashboards and monitoring performance, using data and insights to optimise services and customer journeys.
- Understanding of emerging technologies such as chatbots, speech recognition, and system integrations.
- Excellent analytical and problem‑solving skills, with the ability to diagnose and resolve complex technical issues.
- A collaborative approach, working effectively with technical and non‑technical stakeholders to deliver successful outcomes.
- Strong communication and documentation skills, ensuring solutions are clearly recorded and knowledge is shared across teams.
- A degree in IT, Computer Science, or a related discipline, or equivalent hands‑on experience in a similar technical role.
- It Would Be Great If You Also Have
- Experience with cloud technologies, particularly AWS.
- Knowledge of REST APIs, integrations, databases, and SQL.
- Cloud certifications such as AWS, Azure, or GCP.
- Experience mentoring colleagues and supporting the development of others within technical teams.
The Role
As a Softswitch Developer, you’ll play a key role in delivering reliable, scalable, and secure communication services that support exceptional customer experiences.
Working with modern Vo IP technologies, SIP‑based telephony, and contact centre platforms, you’ll help shape and enhance the systems that keep our customers connected.
- What You’ll Be Doing
- Designing and supporting ACD switching environments and contact centre solutions, including Genesys Cloud CX.
- Developing and optimising call flows, routing logic, IVRs, queue management, and call prioritisation to improve customer journeys.
- Enhancing telephony services through SIP-based technologies, call control logic, and cloud/on‑premise communication platforms.
- Implementing innovative features such as chatbots, speech recognition, and integrations between contact centre and backend systems.
- Troubleshooting complex issues across voice, routing, and telephony environments to ensure high availability and performance.
- Collaborating closely with infrastructure, networking, application, and operations teams to deliver end‑to‑end solutions and continuous improvements.
- Driving service excellence through system optimisation, monitoring, upgrades, reporting, and robust release management processes.
- Equal Opportunity Employer
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on
#J-18808-Ljbffr
SOFTSWITCH DEVELOPER employer: Appello UK
At Appello UK, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Our remote Night Telecare Coach role not only offers a competitive salary with night supplements but also fosters a supportive work culture where coaching and employee engagement are at the forefront. With ample opportunities for professional development and a commitment to enhancing service delivery, joining us means being part of a dedicated team that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land SOFTSWITCH DEVELOPER
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Appello UK or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Appello UK.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Appello UK.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Appello UK that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace SOFTSWITCH DEVELOPER
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Appello UK.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Appello UK and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Appello UK
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Appello UK uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
