SmartTEC Administrator

Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: £22,640.80 per annum

Location: Hybrid - New Milton (70% office, 20% remote)

Training: for the first few weeks in office

Start Date: March 2026

Pre‑employment Screening: This role is subject to pre‑employment screening, including Right to work and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

UK based role: This role is UK based; any hybrid/remote work must also be within the UK.

Internet speed requirement: 5 Mbps upload and 15 Mbps download internet speed.

Perks:

• 161 hours holiday pa plus bank holidays.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products.
• Pension Scheme, up to 4% Company matched.
• Free on-site parking.

ABOUT YOU:

• Have experience in a similar administrative role and are confident providing excellent customer service.
• Bring strong written and verbal communication skills and a clear, friendly telephone manner.
• Are comfortable using Microsoft Outlook, Excel and Word, and ideally have experience with Service Management Systems or Business Central.
• Have solid English and Maths skills, supported by qualifications or relevant experience.

YOU’RE SOMEONE WHO:

• Stays calm under pressure and can manage your workload independently.
• Enjoys building positive relationships with customers, suppliers and colleagues.
• Can solve problems using initiative and contribute to practical, logistical solutions.
• Pays great attention to detail and prides yourself on accuracy.
• Takes ownership, is self‑motivated, and brings a “can‑do” attitude to daily challenges.
• Can multi‑task, prioritise effectively, and adapt when things change.
• Is reliable, flexible, analytical, and driven to deliver high‑quality service.

THE ROLE:

As a SmartTEC Administrator, you’ll be at the heart of keeping our installation and construction projects running smoothly. You’ll support customers, field teams, and partners while making sure every detail — big or small — is looked after with care.

What You’ll Be Doing:

• Input contract details into our MIS (Business Central).
• Support field‑based Contracts Managers with customer liaison.
• Create, release, and send purchase orders.
• Maintain organised electronic filing systems.
• Progress outstanding orders and schedule deliveries.
• Manage subcontractor paperwork in line with ISO standards.
• Liaise with departments across the business to maintain strong information flow.
• Support continuous improvement of departmental procedures.
• Record returns, process warranty claims, and manage replacements.
• Maintain spreadsheets and key data sources.
• Onboard customers onto EVO for Smart Life deliveries.
• Train customers on DMP.
• Take ownership of the end‑to‑end Smart Life customer journey.

Customer Service (Internal & External):

• Manage and exceed customer expectations.
• Balance customer needs with available resources.
• Keep customers informed with clear, transparent communication.
• Adapt quickly when customer needs or expectations change.
• Ensure smooth handovers when another team member needs to step in.
• Check that services delivered meet customer expectations.
• Share information with colleagues to help drive continuous service improvement.

READY TO APPLY:

Please upload your CV and answer a few questions about yourself.

Equal Opportunities:

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.