Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Transform complex IT changes into seamless live services and lead service design.
- Company: Dynamic company focused on continual service excellence and innovation.
- Benefits: Private medical insurance, discounts, 24/7 support, pension scheme, and generous holiday.
- Other info: Hybrid work model with opportunities for professional growth and learning.
- Why this job: Make a real impact in IT service delivery while working with cutting-edge technologies.
- Qualifications: Experience in IT service management and strong relationship-building skills.
The predicted salary is between 50000 - 50000 £ per year.
Salary: up to £50,000 per annum (dependent)
Hours: 35 hours per week
Location: Hybrid New Milton (expected in office 2–3 days a month)
Start Date: May/June 2025
Overview
Turn complex IT change into seamless live services. Own service design, configuration integrity, and controlled transitions.
Responsibilities
- Lead the creation of Service Design Packages.
- Own service configuration integrity, ensure accurate SLAs, CMDB records, and audit readiness.
- Work closely with engineering, quality, programmes, and service teams to convert change into smooth, reliable services.
- Identify gaps in configuration data, align records with processes, liaise on internal and external audits.
- Analyse service performance, trends and feedback, champion improvement initiatives.
- Make a visible impact across engineering, delivery, and operations.
- Build and manage relationships with senior stakeholders, suppliers, and internal teams.
- Lead the management of IT service delivery in multi-sourced environments with a strong customer focus.
- Maintain and improve the CMDB processes, data quality, and controls.
- Implement automation and new technologies to improve processes.
- Champion a culture of continual service excellence.
Qualifications and Experience
- Proven experience delivering IT services in multi-sourced environments with a strong customer focus.
- Comfortable building and managing relationships with senior stakeholders, suppliers, and internal teams.
- Experienced in ITIL-based service management environments.
- A people-focused leader with strengths in coaching, performance management, and capability building.
- Passionate about continual service improvement and service optimisation.
Knowledge and Skills
- Strong background in Service Design and Configuration Management.
- Solid understanding of CMDB processes, data quality, and controls.
- Excellent communicator – able to translate technical detail into business-friendly language.
- Highly organized with strong time management and prioritisation skills.
- Interested in automation and improving how things work.
- Curious about new and emerging technologies and keen to keep learning.
Nice to Have
- Relevant ITIL certification(s).
- Experience with service automation.
Benefits
- Private Medical Insurance – Individual Cover.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services & products.
- Pension scheme, up to 4% company matched.
- Free on-site parking.
- 175 hours holiday plus bank holidays.
Technical Requirements
Internet speed: 5 Mbps upload and 15 Mbps download.
EEO Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Service Design and Configuration Manager employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Configuration Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in service design and configuration management.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that demonstrate your achievements in IT service delivery and continual service improvement. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Design and Configuration Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and configuration management. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: As an excellent communicator, you’ll need to translate technical details into business-friendly language. Use your application to demonstrate this ability by clearly articulating your past experiences and achievements.
Highlight Your Leadership Experience: We’re looking for a people-focused leader! Make sure to include examples of how you’ve coached teams or managed performance in previous roles. This will help us see your capability in building relationships and leading initiatives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appello UK
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design and configuration management. Brush up on ITIL frameworks and be ready to discuss how you've applied these in past roles. This will show that you understand the core responsibilities of the position.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built and managed relationships with senior stakeholders and suppliers. Highlight your communication skills by explaining complex technical details in a way that's easy to understand. This is crucial for the role, so make it a focal point in your interview.
✨Demonstrate Your Passion for Continuous Improvement
Be ready to talk about specific initiatives you've led or contributed to that improved service delivery or configuration processes. Share your thoughts on emerging technologies and automation, and how they can enhance service design. This will show your commitment to continual service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service design and configuration. Practice articulating your thought process clearly and logically. This will help you demonstrate your analytical skills and ability to turn complex changes into seamless services.