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- Tasks: Contact customers to promote upgrades for telecare products and services.
- Company: Join Careline365, part of the expanding Appello group, focused on enhancing lives through technology.
- Benefits: Enjoy 233 hours holiday, discounts, a pension scheme, and a supportive employee assistance programme.
- Why this job: Make a real impact by helping customers improve their safety and independence with modern telecare solutions.
- Qualifications: Must have 2 years experience in sales or call centres, with remote work experience preferred.
- Other info: Exciting growth opportunities await as we expand; join us at this pivotal moment!
The predicted salary is between 24004 - 28804 £ per year.
Hours: 37.5 hours per week
Shift pattern: working 5 days a week, between Monday - Sunday, a 7.5 hour shift between 08:00 - 20:00
Salary: £24,004.50 per annum (£12.31ph) with the opportunity to increase with KPIs up to 20%
Location: Norwich-Hybrid
Start Date: 30/06/2025
You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:30
Appello Perks:
- 233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on-site parking.
About You:
You’re a confident communicator with a passion for helping others and a proven track record in sales or a fast-paced call centre environment. You thrive on hitting targets and enjoy the satisfaction that comes with guiding customers to the right solution. You’re results-oriented, resilient, and self-motivated — someone who doesn’t just meet KPIs but aims to exceed them. You’re skilled at building rapport over the phone, listening actively, and translating customer needs into actionable solutions. You have the ability to connect with customers, understand their needs, and help them benefit from life-enhancing services.
You will have at least two years experience in a call centre environment, sales and have worked remotely before.
The Role:
The Outbound Telecare Upgrades Executive is responsible for proactively contacting existing telecare customers to promote and facilitate upgrades to newer or enhanced services and devices. This role supports customers in accessing improved safety, independence, and quality of life through modern telecare solutions. By building strong relationships, understanding individual needs, and clearly communicating the benefits of upgraded offerings, the executive contributes to customer satisfaction, business growth, and the ongoing relevance of telecare services in an evolving care landscape.
Main Responsibilities & Activities:
- Proactively contact existing customers to promote upgrades to newer or enhanced telecare products and services.
- Assess customer needs to identify suitable upgrade opportunities that enhance safety, independence, or functionality.
- Clearly explain the benefits of upgraded devices or services, including technological improvements, additional features, and long-term value.
- Address customer questions or concerns about the upgrade process, pricing, or changes to service in a professional and reassuring manner.
- Guide customers through the upgrade journey, processing orders, and updating account details in CRM systems.
- Achieve or exceed upgrade targets and KPIs, contributing to customer satisfaction and business growth.
- Ensure accurate and compliant handling of customer data in accordance with data protection regulations (e.g., GDPR).
- Liaise with internal departments, including technical support and logistics teams, to ensure a smooth and timely delivery of upgraded services.
- Maintain up-to-date knowledge of all telecare products, upgrade pathways, and industry trends to support effective customer conversations.
- Provide feedback and insights from customer interactions to help refine upgrade strategies and improve service delivery.
- Support other areas of the business.
Ready to Apply:
If you are interested in this role please upload your CV and answer a few questions about yourself.
Other Information:
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Outbound Telecare Upgrades Executive - Sales employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Telecare Upgrades Executive - Sales
✨Tip Number 1
Familiarise yourself with the telecare industry and the specific products offered by Appello. Understanding the features and benefits of these services will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves building rapport with customers, consider role-playing scenarios with friends or family to enhance your ability to listen actively and respond to customer needs.
✨Tip Number 3
Prepare examples from your previous experience in sales or call centres that showcase your ability to meet and exceed targets. Highlighting specific achievements can set you apart and demonstrate your results-oriented mindset.
✨Tip Number 4
Research common challenges faced by customers in the telecare sector and think about how you would address their concerns. Being able to provide thoughtful solutions during your interview will show your commitment to customer satisfaction.
We think you need these skills to ace Outbound Telecare Upgrades Executive - Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and call centre environments. Emphasise your ability to meet and exceed KPIs, as well as any specific achievements that demonstrate your skills in customer communication and relationship building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of telecare services. Mention how your previous experiences align with the responsibilities of the Outbound Telecare Upgrades Executive role and express your enthusiasm for contributing to customer satisfaction.
Highlight Relevant Skills: In your application, focus on skills such as active listening, problem-solving, and the ability to translate customer needs into actionable solutions. These are crucial for the role and will help you stand out as a candidate who can effectively guide customers through the upgrade process.
Prepare for Questions: Be ready to answer questions about your experience in sales and how you've successfully handled customer interactions in the past. Think of examples where you've exceeded targets or resolved customer concerns, as these will demonstrate your suitability for the role.
How to prepare for a job interview at Appello UK
✨Showcase Your Sales Experience
Make sure to highlight your previous sales experience, especially in a call centre environment. Be prepared to discuss specific examples of how you've met or exceeded targets and how you built rapport with customers.
✨Understand the Product
Familiarise yourself with the telecare products and services offered by the company. Being knowledgeable about the benefits and features will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. Show that you can understand and respond to the interviewer's questions thoughtfully. This skill is crucial for the role, as you'll need to assess customer needs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about past experiences where you successfully guided a customer through a process or resolved a concern, and be ready to share those stories.
