Hybrid Sales Manager: Lead Growth & High-Impact Team in Norwich

Hours per week: 37.5 hours per week

Shift pattern: 5 days per week across Monday to Sunday, between 8:00 and 20:00, but you'll be working largely core hours.

Location: Norwich-Hybrid

Start Date: 6th July 2026

Salary: Up to £45,000 per annum, depending on experience, plus up to £333 monthly bonus

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted.

Perks:

• 248 hours holiday per year, including bank holidays
• Private Medical Insurance - Individual Cover
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Free on-site parking

About You:

We’re looking for an experienced and motivated Sales Manager to lead and develop our Careline365 sales team. This role is responsible for driving sales performance, shaping strategy and supporting the delivery of an outstanding customer experience.

You’ll be accountable for setting direction, coaching your team and ensuring targets are met through effective planning and execution. Working closely with colleagues across the business, you’ll use data, insight and market understanding to identify opportunities for growth and continuous improvement.

This is a great opportunity for someone who thrives in a fast‑paced, target‑driven environment and is passionate about developing people and delivering results.

You’ll be a driven and people‑focused leader who enjoys getting the best out of others while delivering strong results.

You’ll bring:

• A confident and clear communication style
• The ability to manage your workload and prioritise effectively
• A compassionate and supportive approach to leadership
• A strong eye for detail, with the ability to evaluate performance and identify improvements
• A motivated, resilient mindset with a focus on achieving high standards
• A calm and patient approach when supporting and developing your team
• A proactive attitude and a willingness to drive positive change

The Role:

As Sales Manager, you’ll be responsible for leading both performance and strategy, including:

• Developing and implementing sales strategies to drive growth and meet or exceed targets
• Leading, coaching and motivating the sales team to maximise performance and engagement
• Setting clear objectives, conducting performance reviews and supporting ongoing development
• Designing and delivering training to improve product knowledge and sales capability
• Analysing market trends, customer needs and competitor activity to inform strategy and forecasting
• Producing and presenting regular performance reports to senior management
• Identifying and implementing process improvements to increase efficiency and effectiveness
• Working closely with marketing and other departments to align sales activity with wider business objectives
• Driving customer acquisition while maintaining and developing existing relationships
• Supporting recruitment and growth of a high‑performing sales team

Essential:

• Experience within sales, ideally in a call centre or contact centre environment
• Experience in a leadership, management or supervisory role
• Strong communication skills and the ability to engage effectively with stakeholders
• Confidence working with data to monitor performance and identify opportunities
• Ability to work both independently and collaboratively

Desirable:

• Experience managing teams within a contact centre or D2C sales environment
• Experience using sales platforms such as Salesforce or HubSpot
• Strong Excel or data analysis skills

If you are interested in this role, please upload your CV and answer a few questions about yourself so we can get to know you!

This is an exciting time at Careline365, part of the Appello group - we are a company on the move, and now is a perfect time to join our team. You’ll gain exceptional career opportunities and be part of a company that continues to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example, due to disability, please contact the careers Team on 01425 626337.