At a Glance
- Tasks: Lead and coach a hybrid team delivering exceptional telecare support.
- Company: Careline365, a dynamic company in Norwich focused on service excellence.
- Benefits: Flexible shifts, holiday allowance, discounts, EAP app, pension, and free parking.
- Other info: Join us from Sep/Oct 2026 for a rewarding career in a supportive environment.
- Why this job: Make a real difference by leading a team that supports clients with empathy.
- Qualifications: Experience in customer service management and strong coaching skills.
The predicted salary is between 24750 - 30250 £ per year.
Careline365 in Norwich is seeking a Customer Services Team Manager to lead a dynamic, hybrid team delivering telecare support.
You will drive service excellence, coach staff, and ensure empathetic, efficient client interactions.
The role covers 37.5 hours weekly, with flexible shifts between 8:00 and 20:00, starting Sep/Oct 2026.
Benefits include holiday allowance, discounts, EAP app, pension, and free on-site parking.
#J-18808-Ljbffr
Hybrid Customer Care Team Manager: Lead & Coach in Norwich employer: Appello UK
At Appello UK, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Our remote Night Telecare Coach role not only offers a competitive salary with night supplements but also fosters a supportive work culture where coaching and employee engagement are at the forefront. With ample opportunities for professional development and a commitment to enhancing service delivery, joining us means being part of a dedicated team that makes a real difference in people's lives.
