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For Companies At a Glance
- Tasks: Be the calm voice for those in need, providing reassurance and support during emergencies.
- Company: Join Careline365, a compassionate company dedicated to helping the community.
- Benefits: Enjoy competitive pay, flexible hours, holiday perks, and discounts on various services.
- Other info: Exciting career growth opportunities in a supportive and expanding team.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in a call centre and a genuine desire to help others.
The predicted salary is between 12458 - 12458 £ per year.
Shift pattern: You will be working between Monday and Sunday. The hours you will be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.
Your Hello at Careline365 is the power to reassure and support at the moment someone needs help. As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours: 18 hours per week
Salary: £12,458.16 per annum (£13.31 per hour)
Location: Hybrid - Norwich
Start Date: 5th May/1st June 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
You need to be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks:
- 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated).
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services & products.
- Pension scheme, up to 3% employers contribution.
About you:
You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller. You should have a minimum of a year’s experience in a call centre environment dealing with customers and have worked remotely. A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role. This is a rewarding role where trust is key. It can also be tough, so you’ll need to be resilient too. You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
The role:
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. At Careline365, every call you answer makes a difference. With a cool head and an empathetic manner you will be answering varying calls, including providing reassurance, actioning accidental calls or test calls, and contacting emergency services.
Ready to apply: If you are interested in this role please upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here.
This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Emergency Call Handler - Nights - Part Time in Norwich employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Nights - Part Time in Norwich
✨Tip Number 1
Get to know the company! Research Careline365 and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Emergency Call Handler, you'll need to be calm and reassuring. Role-play with a friend or family member to get comfortable with handling various scenarios you might face on the job.
✨Tip Number 3
Network with current employees! If you can, reach out to someone already working at Careline365. They can provide insider tips on what the interview process is like and what qualities the team values most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team. Don’t forget to highlight your empathy and customer service experience!
We think you need these skills to ace Emergency Call Handler - Nights - Part Time in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Emergency Call Handler role. Highlight any relevant call centre experience and your ability to handle distressed callers, as this is key for us.
Show Your Empathy: In your application, let your personality shine through! We want to see your genuine desire to help others. Share examples of how you've supported people in tough situations – it’ll make you stand out!
Be Clear and Concise: When answering questions in your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Careline365.
How to prepare for a job interview at Appello UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities and the skills required, such as empathy and resilience. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This role requires you to be attentive and responsive to distressed callers, so showing that you can listen carefully and respond appropriately in the interview will set you apart. Try to summarise what the interviewer says before answering to show you’re engaged.
✨Share Relevant Experiences
Think of specific examples from your past work in call centres or customer service that highlight your ability to handle difficult situations. Discuss how you’ve provided support or reassurance to clients, as this aligns perfectly with the role's requirements. Real-life stories can make your application memorable.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the training process, team dynamics, or the company culture at Careline365. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.