At a Glance
- Tasks: Be the calm voice for those in need, answering emergency calls and providing vital support.
- Company: Careline365, dedicated to making a difference in the community.
- Benefits: Flexible hours, competitive pay, holiday entitlement, and discounts on various services.
- Other info: Hybrid work model with comprehensive training and excellent career growth opportunities.
- Why this job: Make a real impact by helping vulnerable clients during their toughest moments.
- Qualifications: Experience in a call centre, empathy, and strong communication skills required.
The predicted salary is between 11990 - 15987 £ per year.
Are you looking for a rewarding role that fits your daytime commitments? Are you a student who wants a job that can fit your uni hours and give you the chance of making a difference in someone else's life? Your hello could change everything. Imagine answering a call that turns worry into relief — or even saves a life. That’s the power of hello at Careline365.
As an Emergency Call Handler you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours and Shift Pattern
- Option 1: 18 hours per week.
- Option 2: 24 hours per week.
- Shift pattern: Option 1 – a 6‑hour shift 3 days per week, between Monday and Sunday, scheduled between 16:00 and 23:00 on weekdays and between 06:00 and 23:00 on weekends. The rota will be provided 4 weeks in advance.
- Option 2 – a 6‑hour shift 4 days per week with the same scheduling rules.
Salary
- Option 1: £11,990.16 per annum (£12.81 per hour).
- Option 2: £15,986.88 per annum (£12.81 per hour).
Location and Training
- Hybrid – Norwich (1 day working from home).
- 3 weeks of full‑time paid training, Monday to Friday 09:30 – 17:00 (35 hours per week) with a mix of in‑office and remote training. You must be able to commit to these hours.
Start Date
29th June 2026. Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Requirements
- Minimum of one year’s experience in a call centre environment dealing with customers and working remotely.
- Good general standard of education.
- Fast internet connection – 5 mpbs upload and 15 mpbs download.
- Genuine desire to help the community, empathy and ability to communicate sympathetically with distressed callers.
- Resilience and drive to meet personal targets while delivering excellent customer service.
Benefits
- Option 1: 112 hours holiday entitlement per annum.
- Option 2: 149 hours holiday entitlement per annum (including bank holidays worked if rotated).
- Discounts on groceries, shopping, holidays, insurance, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services and products.
- Pension scheme with up to 3% employer contribution.
- Cycle‑to‑work scheme.
- Smart tech scheme.
- Free on‑site parking.
The Role
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. Every call you answer makes a difference. Using a calm head and an empathetic manner you will be answering varying calls – from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team.
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norwich employer: Appello UK
At Careline365, we pride ourselves on being an exceptional employer that values empathy and community impact. Our flexible part-time roles are designed to fit around your commitments, offering meaningful work that truly makes a difference in people's lives. With comprehensive training, generous holiday entitlement, and a supportive work culture, we empower our employees to grow while providing essential services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Careline365. Understand their mission and values, and think about how your own experiences align with their goals. This will help you show them that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your communication skills! As an Emergency Call Handler, you'll need to be calm and empathetic on the phone. Try role-playing with a friend or family member to get comfortable with handling different types of calls. This will help you feel more confident when it’s your turn to answer those important calls.
✨Tip Number 3
Show your passion for helping others! During your interview, share specific examples of times you've made a positive impact in someone's life. Whether it's through volunteering or simply being there for a friend, these stories can really highlight your empathy and commitment to the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about wanting to join the Careline365 team. So, what are you waiting for? Get that application in!
We think you need these skills to ace EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norwich
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! Share experiences where you've helped others or handled tough situations. This role is all about being a calm voice for those in need, so make sure we feel that warmth in your words.
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to highlight your call centre experience and any relevant skills. We want to see how your background fits with what we do at Careline365, so make it personal!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that on the job. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed! It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Appello UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities and the impact of the role. This will help you articulate why you're a great fit and how you can contribute to making a difference.
✨Showcase Your Empathy
Since this role requires a lot of empathy and understanding, prepare examples from your past experiences where you've demonstrated these qualities. Think about times when you've helped someone in distress or provided support – this will resonate well with the interviewers.
✨Practice Calm Communication
As an Emergency Call Handler, you'll need to communicate clearly and calmly, especially under pressure. Practise answering common interview questions in a composed manner. You might even want to do a mock interview with a friend to get comfortable with speaking in a reassuring tone.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
