At a Glance
- Tasks: Engage with customers, handle enquiries, and drive sales through effective communication.
- Company: Join a dynamic team at Careline365, part of the expanding Appello group.
- Benefits: Enjoy competitive pay, discounts, holiday leave, and a supportive work environment.
- Other info: Flexible weekend hours with opportunities for career growth in a thriving company.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 10000 - 12000 £ per year.
Be the voice of connection. Drive growth. Empower independence.
Are you passionate about making a real difference in people's lives while helping a business thrive? Join us as a Contact Centre Representative, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.
Hours: 15 hours per week
Shift pattern: Hours will be scheduled between Saturday and Sunday, between 8am-8pm
Salary: £9,601.80 per annum (£12.31 per hour) plus on-target earnings
Location: Hybrid - Norwich
Training: 2 weeks, Monday to Friday hours per week
Start Date: 02/03/2026 or 23/03/2026
This role is a UK based role and any hybrid/remote work must also be within the UK. For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks:
- 93 hours of holiday annual leave. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends' discounts on our services & products.
- Pension Scheme, up to 3% Company matched.
- Free on-site parking.
About You:
You're a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that's a new device, an upgrade, or simply reassurance. You're confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.
You're tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win-win outcomes. Self-driven and resourceful, you're ready to exceed targets and raise the bar for quality and productivity. Bonus points if you've worked with third-party payment platforms or know your way around C365 products—but if not, you're eager to learn and grow.
What You'll Do:
- Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
- Generate and convert sales leads through proactive outreach and effective engagement.
- Provide accurate product information and tailored recommendations.
- Build strong customer relationships to encourage repeat business and loyalty.
- Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
- Clearly explain the benefits of upgraded devices and services.
- Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
- Spot upselling and cross-selling opportunities in every interaction.
- Prepare accurate quotations, process orders, and ensure timely follow-up.
- Maintain up-to-date knowledge of products, services, and market trends.
- Record all sales activity and customer interactions in our CRM.
- Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
- Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.
Your Day to Day Will Include:
- Engaging with customers to resolve queries and promote solutions.
- Negotiating and closing sales that balance customer needs with business goals.
- Keeping accurate records of all interactions and agreements.
- Monitoring and following up on sales pipelines and upgrade opportunities.
- Escalating complex cases when needed.
- Staying compliant with policies, regulations, and service standards.
- Hitting performance targets across sales, quality, and customer satisfaction.
- Handling challenging conversations with empathy and professionalism.
- Sharing insights and collaborating with your team to drive success.
Ready to Apply: If you are interested in this role please upload your CV and answer a few questions about yourself.
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team.
Customer Sales Representative in Norwich employer: Appello UK
At Appello UK, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Our remote Night Telecare Coach role not only offers a competitive salary with night supplements but also fosters a supportive work culture where coaching and employee engagement are at the forefront. With ample opportunities for professional development and a commitment to enhancing service delivery, joining us means being part of a dedicated team that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative in Norwich
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your sales skills and customer service experience. Role-play with a friend or in front of the mirror to boost your confidence before the interview.
✨Tip Number 3
Be ready to share examples! Prepare stories that showcase your ability to handle customer queries, close sales, and exceed targets. Real-life examples will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Sales Representative in Norwich
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see how you can make a real difference in people's lives while driving sales success.
Tailor Your CV:Make sure your CV highlights your communication skills and any relevant experience in sales or customer service. We love seeing how you've engaged with customers and turned conversations into opportunities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without any fluff.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can't wait to hear from you!
How to prepare for a job interview at Appello UK
✨Know Your Product Inside Out
Before the interview, make sure you understand the telecare solutions offered by the company. Familiarise yourself with the benefits of different devices and services, as well as any recent market trends. This will help you answer questions confidently and show your genuine interest in helping customers.
✨Showcase Your Communication Skills
As a Customer Sales Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle inquiries and turn them into sales opportunities.
✨Demonstrate Empathy and Relationship Building
During the interview, highlight your experience in building relationships with customers. Share specific examples where you've successfully understood a customer's needs and provided tailored solutions. This will showcase your ability to connect with clients on a personal level, which is crucial for this role.
✨Prepare for Sales Scenarios
Be ready to discuss how you would approach sales situations, including upselling and cross-selling. Think of examples from your past experiences where you identified opportunities to enhance customer satisfaction while meeting business goals. This will illustrate your commercial instinct and readiness to exceed targets.
