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- Tasks: Lead a dynamic customer service team and drive sales success.
- Company: Join a leading telecare service company in Norwich.
- Benefits: Earn up to £32,000 plus monthly bonuses, generous holidays, and employee discounts.
- Why this job: Inspire a team and create outstanding customer experiences while boosting sales.
- Qualifications: Proven leadership skills and a passion for customer service.
- Other info: Enjoy a hybrid work environment with great career growth potential.
The predicted salary is between 24000 - 32000 £ per year.
A telecare service company is looking for a Customer Sales Team Manager to lead a dynamic customer service team in Norwich. The ideal candidate will inspire high performance and deliver outstanding customer experiences while supporting strong sales conversion.
Responsibilities include:
- Managing day-to-day operations
- Monitoring KPIs
- Ensuring compliance with regulations
This role offers a hybrid work environment and a salary of up to £32,000 per annum plus monthly PRP, along with excellent perks such as generous holiday time and employee discounts.
Customer Contact Centre Team Lead – Hybrid Sales Service in Norwich employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Team Lead – Hybrid Sales Service in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate how our skills align with leading a customer service team.
✨Tip Number 3
Don’t forget to showcase our leadership style! Think about examples from our past experiences where we inspired a team or improved performance. This is our chance to shine and demonstrate how we can drive results.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our appreciation for the opportunity and reiterate our excitement about the role.
We think you need these skills to ace Customer Contact Centre Team Lead – Hybrid Sales Service in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Sales Team Manager role. Highlight any leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a customer service team and how you can inspire high performance. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements, especially those related to sales conversion and customer satisfaction. Numbers speak volumes, so don’t shy away from sharing metrics that demonstrate your success!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Appello UK
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to customer service and sales. Be ready to discuss how you've successfully managed KPIs in previous roles and how you can apply that knowledge to inspire your future team.
✨Showcase Leadership Skills
Prepare examples of how you've led a team in the past. Think about specific situations where you motivated your team to achieve high performance or improved customer experiences. This will demonstrate your capability to lead effectively in a dynamic environment.
✨Understand the Company Culture
Research the telecare service company’s values and mission. During the interview, align your answers with their culture and show how your personal values resonate with theirs. This will help you stand out as a candidate who fits well within their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to customer service and sales conversion, or ask how they measure success in this position. This shows your genuine interest and helps you assess if the company is the right fit for you.
