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- Tasks: Deliver outstanding customer experiences and resolve technical issues in a fast-paced environment.
- Company: Join Careline365, part of the Appello group, a company on the move.
- Benefits: Enjoy competitive salary, generous leave, discounts, and a supportive employee assistance programme.
- Why this job: Make a real impact by helping customers and enhancing their experience with our services.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Exciting career growth opportunities in a dynamic and expanding company.
The predicted salary is between 24004 - 28804 ÂŁ per year.
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Shift Pattern: Mon - Fri 09:00 - 17:30 (including a 1‑hour unpaid break). You need to be able to commit to 2 weeks of full‑time training, Monday - Friday 09:30 - 17:00.
Salary: ÂŁ24,004.50 per annum (ÂŁ12.31 per hour) with the opportunity to increase with KPIs up to 20%.
Location: Norwich‑Hybrid.
Start Date: 02/02/2026.
Perks:
- 231 hours annual leave holiday increasing with length of service. This includes bank holidays that you will work if rota’d.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services & products.
- Pension scheme, up to 3% company matched.
- Free on‑site parking.
About You: You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You would have some experience in a customer‑facing role specialising in a similar field such as technical advisor and also have experience in a target‑driven customer service environment meeting KPIs and SLAs. You should have a good general standard of education; further education or qualifications would be advantageous.
The Role: The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target‑driven people. You will be engaging with our customers providing exceptional service and support, resolving technical problems and exploring additional requirements. The role requires timely and accurate reply to all incoming emails, taking inbound calls from new and existing customers and making outbound follow‑up calls to help customers resolve their technical problems. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.
Ready to Apply: If you are interested in this role please upload your CV and answer a few questions about yourself.
Other Information: This is an exciting time at Careline365 part of the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Contact Centre Representative - Tech Support - Full-Time in Norwich employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Representative - Tech Support - Full-Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C365. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and technical knowledge. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In a contact centre role, empathy and communication are key. Be ready to share examples of how you've helped customers in the past, especially in tricky situations. This will highlight your ability to connect with people.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Contact Centre Representative - Tech Support - Full-Time in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Contact Centre Representative. Highlight any customer service experience, especially in tech support, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering outstanding customer experiences. Share specific examples of how you've turned queries into solutions in previous roles.
Be Clear and Concise: When answering application questions, keep your responses clear and to the point. We appreciate straightforward answers that demonstrate your understanding of the role and your enthusiasm for it.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Careline365.
How to prepare for a job interview at Appello UK
✨Know the Company Inside Out
Before your interview, take some time to research C365. Understand their services, values, and what sets them apart in the tech support industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, prepare examples from your past roles where you've excelled in customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this will demonstrate your fit for the position.
✨Prepare for Technical Questions
Given that you'll be providing tech support, brush up on common technical issues related to the services offered by C365. Be ready to discuss how you would approach troubleshooting problems and assisting customers with their queries. This will show your readiness for the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is crucial for a Contact Centre Representative, as it ensures you can effectively address customer concerns and provide accurate solutions.
