At a Glance
- Tasks: Engage customers through calls, emails, and chats to provide exceptional support.
- Company: Join a dynamic team at C365, committed to outstanding customer experiences.
- Benefits: Enjoy 233 hours of holiday, discounts, and a pension scheme.
- Other info: Flexible hybrid working and excellent career growth opportunities await you.
- Why this job: Make a real impact by turning queries into solutions in a fast-paced environment.
- Qualifications: Customer service experience and a genuine desire to help others.
The predicted salary is between 24979 - 24979 € per year.
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging customers through calls, emails and chats to provide timely, accurate and empathetic support. Whether responding to enquiries, exploring customer needs or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Working Details
- Hours: 37.5 hours per week
- Shift pattern: 5 days a week, Monday – Sunday between the hours of 07:00–22:00
- Salary: £24,979.50 per annum (£12.81 per hour, with opportunity to increase with KPI's)
- Location: Norwich – Hybrid (within the UK)
- Training: 2 weeks full‑time training, Monday – Friday 09:30 – 17:00
- Start date: 29/06/2026
- Internet requirement: 5 Mbps upload and 15 Mbps download speed
Pre‑employment Screening
This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to the start date, which may result in the start date being adjusted if required.
Benefits
- 233 hours holiday, including bank holidays worked if rota'd
- Discounts on groceries, shopping, holidays, insurance, days out and restaurants
- 24/7 employee assistance programme
- Family and friends discounts on services and products
- Pension scheme, up to 3% company matched
- Free on‑site parking
About You
You must possess a genuine desire to help the community, be empathetic and attentive to customers’ needs. You will have at least one year of experience in a customer‑facing role and excellent customer service skills. Experience in a contact centre is advantageous. The role is computer based, requiring navigation of multiple systems. CRM knowledge is desirable but training will be provided. You are adaptable, confident working across teams, and comfortable managing a variety of customer interactions, including supporting complaints and sensitive issues in a professional and empathetic manner.
Responsibilities
- Engage with customers to provide exceptional service and support, receive enquiries and explore additional requirements.
- Take inbound calls from new and existing customers and make outbound follow‑up calls to assist with enquiries.
- Work closely with all departments to maintain quality, accuracy and outstanding customer service across all contacts.
- Be flexible across different teams within the Contact Centre depending on operational needs, and support the Customer Relations function, including managing customer enquiries, resolving concerns and assisting with complaint handling in line with service standards.
Ready to Apply
Upload your CV and answer a few questions about yourself.
Equal Opportunity Employer
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Contact Centre Representative - Full-Time in Norwich employer: Appello UK
C365 is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in Norwich with hybrid working options. With generous benefits including 233 hours of holiday, a comprehensive pension scheme, and discounts on various services, employees are encouraged to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a collaborative environment that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Representative - Full-Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C365. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your soft skills! In a contact centre role, empathy and communication are key. Be ready to share examples of how you've successfully handled difficult customers or resolved complaints in the past. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at StudySmarter. Upload your CV directly on our site and answer a few questions to get started. The sooner you apply, the sooner you can start making an impact!
We think you need these skills to ace Contact Centre Representative - Full-Time in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about delivering outstanding experiences and can empathise with customer needs.
Tailor Your CV to the Role:Make sure your CV highlights relevant experience, especially in customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements in previous jobs!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appello UK
✨Know the Company Inside Out
Before your interview, take some time to research C365. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Empathy and Active Listening
During the interview, demonstrate your ability to empathise with customers. Practice active listening by repeating back what the interviewer says to show you understand their needs. This is crucial for a Contact Centre Representative role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or complaints. Think of potential scenarios you might face in the role and prepare your responses. This will help you feel more confident and ready to tackle any question thrown your way.
