At a Glance
- Tasks: Engage customers through calls, emails, and chats, providing exceptional support.
- Company: Join C365, a dynamic company focused on outstanding customer experiences.
- Benefits: Enjoy 174 hours of holiday, discounts, and a pension scheme.
- Other info: Hybrid work available; flexible shifts across various teams.
- Why this job: Be a frontline ambassador and make a real difference in customer care.
- Qualifications: One year of customer-facing experience and strong service skills required.
The predicted salary is between 12.81 - 12.81 £ per hour.
Driving Excellence at Every Touchpoint – Are you passionate about delivering outstanding customer experiences? This dynamic role places you as a frontline ambassador for C365, engaging customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Job Details
- Hours: 28 hours per week
- Shift pattern: 4 days a week, Monday to Sunday, 07:00‑22:00
- Salary: £18,651.36 per annum (£12.81 per hour, potential to increase with KPIs)
- Location: Norwich – Hybrid
- Training: 2 weeks full‑time training, Monday‑Friday 09:30‑17:00
- Start date: July 2026
This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. Screening must be completed before the start date, which may result in a date adjustment. Role is UK based; hybrid work must be within the UK. A minimum internet speed of 5 Mbps upload and 15 Mbps download is required.
Perks
- 174 hours holiday, including bank holidays if rota'd
- Discounts on groceries, shopping, holidays, insurance, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends discounts on services and products
- Pension scheme, up to 3% company matched
- Free on-site parking
About You
You must possess a genuine desire to help the community, be empathetic and attentive to customer needs. You will have had a minimum of one year experience in a customer‑facing role and have strong customer service skills; experience in a contact centre would be advantageous. The role is computer based; you need to navigate multiple systems. CRM knowledge would be great, but all training is provided. You are adaptable, confident working across different teams, and comfortable managing a variety of interactions, including complaints and sensitive customer issues in a professional and empathetic manner.
The Role
The heart of the role is a passion for quality and delivering high levels of customer satisfaction through highly motivated and target‑driven people. You will engage with customers, providing exceptional service and support, handling inquiries and exploring additional requirements. Inbound calls from new and existing customers and outbound follow‑up calls are core duties. Working closely with all departments in C365 ensures that quality, accuracy, and outstanding service are maintained. Flexibility across different contact centre teams may be required to meet operational needs. In addition to core call‑handling duties, you will support the Customer Relations function, managing enquiries, resolving concerns, and assisting with complaint handling in line with service standards.
Equal Opportunities
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process due to disability, please contact the careers team on 01425 626337.
Contact Centre Representative - Customer Care - PART-TIME in Norwich employer: Appello UK
C365 is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where your contributions are valued. With flexible part-time hours, generous holiday allowances, and a comprehensive benefits package including discounts and a pension scheme, C365 fosters a positive environment for growth and collaboration. Located in Norwich, the hybrid work model allows you to balance your professional and personal life while being part of a team dedicated to delivering outstanding customer experiences.
