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- Tasks: Be the calm voice for those in need, providing support during emergencies.
- Company: Join Careline365, where your hello can change everything.
- Benefits: Competitive pay, holiday perks, discounts, and 24/7 support.
- Other info: Hybrid role with guaranteed weekends off and excellent training opportunities.
- Why this job: Make a real difference in your community while working flexible night shifts.
- Qualifications: Empathy, attentiveness, and a commitment to helping others.
The predicted salary is between 12458 - 12458 £ per year.
Shift pattern: You will be working between Monday and Sunday. The hours you will be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.
Your Hello at Careline365 is the power to reassure and support at the moment someone needs help. As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours: 18 hours per week
Salary: £12,458.16 per annum (£13.31 per hour)
Location: Hybrid - Norwich
Start Date: 5th May/1st June 2026
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
You need to be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00.
For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks:
- 116 hours holiday rising to 123 with length of service. This includes bank holidays that you will work (if rotated).
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services.
Emergency Call Handler - Nights - Part Time in Norfolk employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler - Nights - Part Time in Norfolk
✨Tip Number 1
Make sure you know the role inside out! Familiarise yourself with what an Emergency Call Handler does and think about how your skills match up. This will help you shine during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a call handler, you'll need to be calm and reassuring. Try role-playing scenarios with friends or family to get comfortable with responding to different situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. It’s a great way to make connections and get ahead!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Careline365.
We think you need these skills to ace Emergency Call Handler - Nights - Part Time in Norfolk
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your empathy. Remember, this role is all about making a difference!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Emergency Call Handler role. Mention any relevant experience in customer service or crisis management that showcases your ability to stay calm under pressure.
Showcase Your Availability: Since this role involves night shifts, it’s important to clearly state your availability in your application. Let us know that you’re ready to commit to the hours from 22:00 to 06:00 and that you’re flexible with working weekends.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Appello UK
✨Know Your Role Inside Out
Before the interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities and the skills required, such as empathy and calmness under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As an Emergency Call Handler, you'll need to listen carefully to callers. During your interview, demonstrate your active listening skills by summarising what the interviewer says and responding thoughtfully. This shows that you can communicate effectively and are ready for the demands of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle emergencies. Think of examples from your past experiences where you've had to stay calm and provide support. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Show Your Commitment to the Community
This role is all about making a difference in people's lives. Be prepared to discuss why you want to work in this field and how you can contribute to the community. Sharing personal stories or motivations can make a strong impression and highlight your passion for helping others.