At a Glance
- Tasks: Answer emergency calls and provide reassurance to those in need.
- Company: Careline365, a compassionate organisation making a difference.
- Benefits: Flexible hours, competitive pay, holiday entitlement, and discounts on various services.
- Other info: Hybrid working with comprehensive training and excellent career growth opportunities.
- Why this job: Make a real impact in your community while fitting around your studies.
- Qualifications: Experience in a call centre and a genuine desire to help others.
The predicted salary is between 11990 - 15987 £ per year.
Are you looking for a rewarding role that fits your daytime commitments? Are you a student who wants a job that can fit your uni hours and give you the chance of making a difference in someone else's life? Your hello could change everything. Imagine answering a call that turns worry into relief — or even saves a life. That’s the power of hello at Careline365.
As an Emergency Call Handler you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference. If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.
Hours and Shift Pattern
- Option 1: 18 hours per week.
- Option 2: 24 hours per week.
- Shift pattern: Option 1 – a 6‑hour shift 3 days per week, between Monday and Sunday, scheduled between 16:00 and 23:00 on weekdays and between 06:00 and 23:00 on weekends. The rota will be provided 4 weeks in advance.
- Option 2 – a 6‑hour shift 4 days per week with the same scheduling rules.
Salary
- Option 1: £11,990.16 per annum (£12.81 per hour).
- Option 2: £15,986.88 per annum (£12.81 per hour).
Location and Training
- Hybrid – Norwich (1 day working from home).
- 3 weeks of full‑time paid training, Monday to Friday 09:30 – 17:00 (35 hours per week) with a mix of in‑office and remote training. You must be able to commit to these hours.
Start Date
29th June 2026. Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Requirements
- Minimum of one year’s experience in a call centre environment dealing with customers and working remotely.
- Good general standard of education.
- Fast internet connection – 5 mpbs upload and 15 mpbs download.
- Genuine desire to help the community, empathy and ability to communicate sympathetically with distressed callers.
- Resilience and drive to meet personal targets while delivering excellent customer service.
Benefits
- Option 1: 112 hours holiday entitlement per annum.
- Option 2: 149 hours holiday entitlement per annum (including bank holidays worked if rotated).
- Discounts on groceries, shopping, holidays, insurance, restaurants and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on our services and products.
- Pension scheme with up to 3% employer contribution.
- Cycle‑to‑work scheme.
- Smart tech scheme.
- Free on‑site parking.
The Role
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most. Your hello can save the day or save a life. Every call you answer makes a difference. Using a calm head and an empathetic manner you will be answering varying calls – from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team.
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norfolk employer: Appello UK
At Careline365, we pride ourselves on being an exceptional employer that values empathy and community impact. Our flexible part-time roles are designed to fit around your commitments, offering meaningful work that truly makes a difference in people's lives. With comprehensive training, generous holiday entitlements, and a supportive work culture, we empower our employees to grow while providing essential services to those in need.
StudySmarter Expert Advice🤫
We think this is how you could land EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Careline365. Understand their mission and values, and think about how your own experiences align with their goals. This will help you show them that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your communication skills! As an Emergency Call Handler, you'll need to be calm and empathetic on the phone. Try role-playing with a friend or family member to get comfortable with handling different types of calls. This will help you feel more confident when it’s your turn to answer those important calls.
✨Tip Number 3
Show off your resilience! Think of examples from your past where you've handled stressful situations or met targets under pressure. Be ready to share these stories during your interview to demonstrate that you can keep your cool when things get tough.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly through us means you’ll have access to all the latest updates and opportunities. Don’t miss out on your chance to join our team!
We think you need these skills to ace EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time in Norfolk
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! Share experiences where you've helped others or handled tough situations. This role is all about being a calm voice for those in need, so make sure we feel that warmth in your words.
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to highlight your call centre experience and any relevant skills. We want to see how your background fits with our mission of making a difference in people's lives.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling calls. Make sure your key points stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Appello UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Handler involves. Familiarise yourself with the responsibilities and the impact of the role. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
Since this role requires a lot of empathy and understanding, think of examples from your past experiences where you've helped someone in distress. Be ready to share these stories during the interview to demonstrate your ability to connect with vulnerable clients.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for an Emergency Call Handler, so showing it off in your interview will definitely impress them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations. Think about how you would respond to distressed callers or manage emergency situations. Practising these scenarios can help you articulate your thought process clearly during the interview.
