At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales performance.
- Company: Join a dynamic company focused on service-led sales excellence.
- Benefits: Generous holiday allowance, discounts, employee assistance programme, and pension scheme.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Inspire and support your team while making a real difference in customers' lives.
- Qualifications: Proven leadership experience in customer service or sales environments.
The predicted salary is between 30000 - 40000 € per year.
Lead with Purpose. Inspire Service‑Led Sales Excellence. We’re looking for a motivated Telesales Team Manager who can champion outstanding customer experiences while driving strong consumer sales performance. You’ll lead a team that provides empathetic support, builds trust with customers and their families, and confidently guides them through their telecare options to ensure they feel safe, informed, and reassured.
Working Hours: Once completed, start date may be adjusted.
Benefits:
- 233 hours holiday per annum, rising to 248 hours with length of service.
- Discounts on groceries, shopping, holidays, insurance, restaurants and more.
- 24/7 employee assistance programme with an app.
- Family and friends’ discounts on services and products.
- Pension scheme, up to 3% company matched.
- Free on‑site parking.
What We Are Looking For:
We’re seeking a dynamic and experienced leader to join our team – someone who thrives in a fast‑paced, consumer‑focused environment. The ideal candidate will bring a strong blend of operational expertise, sales awareness, technological confidence and a people‑first mindset.
Essential Criteria:
- Leadership experience: proven track record of managing teams in customer service, sales or operations‑focused environments.
Contact Centre Team Manager - Sales in Norfolk employer: Appello UK
Join a company that prioritises employee well-being and growth, offering an impressive 233 hours of holiday per annum, which increases with service. Our supportive work culture fosters teamwork and innovation, while our comprehensive benefits package, including discounts on various services and a robust pension scheme, ensures you feel valued and motivated in your role as a Contact Centre Team Manager. Located in a vibrant area, we provide a dynamic environment where you can lead a passionate team dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Manager - Sales in Norfolk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership experience and sales skills can drive performance in a contact centre environment. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Showcase your people skills! During the interview, share specific examples of how you've inspired teams and built trust with customers. Remember, they want someone who can lead with empathy and create outstanding customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Contact Centre Team Manager - Sales in Norfolk
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams in customer service or sales environments, so share specific examples that showcase your ability to inspire and motivate others.
Emphasise Customer Focus:Since we're all about providing outstanding customer experiences, it's crucial to demonstrate your commitment to customer service. Use your application to explain how you've built trust with customers and guided them through their options in previous roles.
Be Authentic:We love genuine personalities! When writing your application, let your true self shine through. Share your passion for sales and customer service, and don't be afraid to show us what makes you unique and a great fit for our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're serious about joining our awesome team!
How to prepare for a job interview at Appello UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Manager in sales. Familiarise yourself with the company's values and how they prioritise customer experience. This will help you demonstrate your alignment with their mission during the conversation.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team. Highlight situations where you inspired your team to achieve sales targets or improved customer satisfaction. This will show that you have the leadership qualities they're looking for.
✨Emphasise Empathy and Trust
Since the role involves guiding customers through their telecare options, be ready to discuss how you build trust and provide empathetic support. Share stories that illustrate your ability to connect with customers and lead your team in delivering exceptional service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to team development or how they measure success in sales performance. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
