At a Glance
- Tasks: Lead technical training and empower teams to thrive in a fast-paced digital environment.
- Company: Join a forward-thinking telecommunications company with a focus on innovation and development.
- Benefits: Enjoy private medical insurance, generous holiday, discounts, and a supportive work culture.
- Other info: Hybrid working model with excellent career growth opportunities and a commitment to equal opportunities.
- Why this job: Make a real impact by shaping how people learn and adopt new technologies.
- Qualifications: Hands-on experience in networking, telecommunications, and creating engaging training materials.
The predicted salary is between 40000 - 50000 £ per year.
Employment Terms
- Shift pattern: Monday - Friday 09:00-17:00.
- Hours: 35 per week.
- Location: Hybrid – New Milton (varies depending on business needs).
- Training: onsite for the first 2 weeks.
- Start date: June/July 2026.
- This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing; all screening must be completed prior to the start date.
- The role is UK based; any hybrid or remote work must also be within the UK.
- Internet speed requirement: 5 Mbps upload and 15 Mbps download.
Role Overview
Own and develop technical capability across the organisation. Shape how people learn, use, and adopt our systems and digital tools.
What You’ll Do
- Design and deliver hands‑on technical training across systems and platforms.
- Build role‑based technical upskilling and onboarding pathways.
- Translate technical change into clear, practical learning.
- Partner with IT and business teams to align training with system updates.
- Create concise training guides and digital content.
- Measure learning impact and continuously improve.
Training & Enablement
- Deliver engaging in‑person and virtual training.
- Lead Day 1 system onboarding and ongoing refreshers.
- Adapt content for varying technical levels and learning styles.
Expertise & Leadership
- Act as the technical learning SME.
- Line‑manage and coach L&D trainers.
- Support projects and digital change with strong user adoption.
About You
You are passionate about developing others, confident with digital systems, and ready to help our teams thrive in a fast‑moving technical environment. You combine solid technical understanding with great communication skills and are driven to make learning accessible, engaging, and effective.
Your Experience
Hands‑on experience in at least three of the following areas:
- IP Addressing & Networking – setting up and troubleshooting IP networks, including subnetting, basic routing, and device configuration.
- Telecommunications – working with digital communications systems and understanding how networks behave under different conditions.
- 4G / 5G Connectivity – supporting connected devices, diagnosing performance issues, and understanding signalling and network reliability.
- Telecare Protocols – working with alarm formats, digital standards, and ensuring interoperability between telecare systems.
- SIP / VoIP Technologies – hands‑on experience with call setup, signalling flows, and fault‑finding voice issues.
- ITIL Processes – applying incident, problem, and change management in live support environments.
- ITSM Tools (e.g. Freshworks) – using ticketing systems day‑to‑day, managing workflows, and contributing to knowledge bases.
- VPN Technologies (L2TP/IPsec, PPTP) – configuring and supporting secure remote access, including authentication and tunnelling issues.
Essential
- Ability to create clear, user‑friendly technical guides and materials.
- Experience creating guides for technical knowledge retention.
Desirable
- Technical related qualifications (e.g., ITIL, Comp TIA Network+, Cisco CCNA).
- Training qualifications (TAP, Train the Trainer, etc.).
- Experience working with Learning Management Systems (LMS).
- Experience developing digital learning content.
- Experience delivering technical training in a telecare, healthcare, or TEC setting.
Skills & Knowledge
- Excellent communication and facilitation skills.
- Analytical mindset with strong problem‑solving ability.
- Customer‑centric approach.
- High levels of organisation and accuracy.
- Resilience, adaptability and a calm approach under pressure.
Bonus Knowledge
- Adult learning principles.
- E‑learning authoring tools (Articulate, Rise, etc.).
- Understanding of telecare systems, assistive tech, and digital platforms.
Personal Attributes
- Clear, concise communicator who can tailor content to different learners.
- Self‑motivated, proactive, and committed to continuous improvement.
- Able to give constructive feedback in a supportive way.
- Resourceful, independent, and able to raise standards when needed.
- Passionate about learning and development.
- Innovative thinker who embraces change with positivity.
- High levels of resilience and adaptability.
Benefits
- Private Medical Insurance – personal cover.
- 175 hours holiday per year plus bank holidays.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.
- 24/7 employee assistance programme with an easily accessible app.
- Family and friends’ discounts on services and products.
- Pension scheme, up to 4% company matched.
- Free on‑site parking.
Equal Opportunity Statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
Accessibility
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
Technical Training Lead - Telecommunications- Development Opportunity in New Milton employer: Appello UK
As a Technical Training Lead in New Milton, you will thrive in a dynamic and supportive work environment that prioritises employee development and well-being. With a strong focus on continuous learning, our hybrid model allows for flexibility while providing comprehensive training resources and benefits such as private medical insurance and generous holiday allowances. Join us to make a meaningful impact in the telecommunications sector while enjoying a culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Training Lead - Telecommunications- Development Opportunity in New Milton
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to telecommunications and training. It's a great way to meet people in the field and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials, guides, and any projects you've worked on. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing answers to common questions about technical training and your experience with digital tools. The more confident you are, the better you'll perform.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Technical Training Lead - Telecommunications- Development Opportunity in New Milton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical training and telecommunications. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Your Passion:Let us know why you’re excited about this opportunity! Share your enthusiasm for developing others and your commitment to making learning engaging and effective. A bit of personality goes a long way in your written application.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Appello UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in areas like IP addressing, networking, and telecommunications. Be ready to discuss your hands-on experience and how you've tackled real-world problems in these areas.
✨Tailor Your Communication Style
Since the role involves creating user-friendly guides and training materials, practice explaining complex concepts in simple terms. Think about how you can adapt your communication style to suit different learners during the interview.
✨Showcase Your Training Skills
Prepare to share examples of how you've designed and delivered engaging training sessions. Highlight any experience with virtual training and how you've adapted content for various technical levels and learning styles.
✨Demonstrate Your Passion for Development
Let your enthusiasm for learning and development shine through. Talk about any innovative ideas you have for improving training processes or how you've embraced change in previous roles. This will show that you're proactive and committed to continuous improvement.
