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For Companies Systems & Operations Engineer
Keep mission‑critical systems running—whatever it takes. Solve complex issues across cloud, on‑prem, and front‑end platforms. Lead from the front as the technical authority for 24/7 operations.
Hours: 35 hours per week
Shift pattern: Monday – Friday 09:00-17:00 with some out‑of‑hours cover in the future
Salary: Up to ÂŁ50,000 per annum depending on experience
Location: Hybrid, New Milton – 2 days in the office per week
Start date: May / June 2026
Pre‑employment screening: This role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
Work region: This role is UK based; any hybrid/remote work must also be within the UK.
Internet requirement: 5 Mbps upload and 15 Mbps download internet speed.
Perks
- 161 hours holiday plus bank holidays
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
- 24/7 employee assistance programme with an accessible app
- Family and friends’ discounts on services & products
- Pension scheme, up to 4% company matched
- Free on‑site parking
What you’ll bring
- 3–5 years’ experience in a third‑line IT support role handling complex escalations
- Strong programming knowledge in JavaScript, Python, React, and Node
- Good working knowledge of Linux and AWS cloud infrastructure
- Experience with AWS Lambda and/or Bash scripting
- Familiarity with API management tools
- Strong experience working within ITIL frameworks and controls
- Recognised technical qualification (or equivalent hands‑on experience)
- Excellent customer service and communication skills
- Proven ability to diagnose, troubleshoot and resolve technical issues
- Experience delivering structured technical training to customers or internal teams
- Comfortable working independently and as part of a wider team
- Highly organised, detail‑focused, resilient, and able to manage multiple priorities
- Clear communicator with both technical and non‑technical stakeholders
- Full UK driving licence
Nice to have (Bonus skills)
- Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
- AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
- Hands‑on use of Wireshark, SIP traces, or packet analysis tools
- Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
- Experience with telecare platforms, IoT systems, or digital alarm receivers
- Background in customer‑facing technical roles
- Passion for innovation, automation, and continuous improvement
About the role
This role is all about keeping external IT services performing at their best—from front‑end apps to cloud and embedded environments. You’ll tackle advanced issues, implement smart solutions, and help shape continuous improvement across a 24/7 operation.
Key responsibilities
- Diagnose and resolve advanced, high‑impact incidents across software and services
- Act as the technical escalation point for Tier 1 & Tier 2 support
- Lead the Third Line Technician tier as a subject matter expert
- Identify risks early and prevent issues before they impact the business
- Support new technology deployments and infrastructure improvements
- Play a key role in always‑on (24/7) service delivery
Deep technical problem‑solving
- Troubleshoot complex application, code‑as‑a‑service, and system issues
- Perform root‑cause analysis and eliminate recurring problems
- Debug front‑end code, investigate stack issues, and collaborate with tech teams
- Support Windows & Linux server estates
- Monitor and resolve faults across AWS and Azure
- Apply firmware updates over‑the‑air to remote devices
- Use tools and scripting such as AWS Lambda, Bash, and API management platforms
- Work within ITIL frameworks and controls
- Participate in third‑line out‑of‑hours support aligned to business processes
Technical environment
- JavaScript, React, Node
- Linux & Windows (Cloud, On‑prem, Embedded)
- AWS & Azure
- APIs and serverless technologies
- (Bonus points for experience with VoIP, VoLTE, firewalls, and STUN protocols)
Knowledge sharing & collaboration
- Mentor and coach Tier 1 and Tier 2 technicians
- Create and maintain clear technical documentation and troubleshooting guides
- Work closely with Service Management and Service Delivery to ensure ITSM best practices
Supplier & vendor collaboration
- Partner with third‑party suppliers to resolve complex issues
- Support the management of SLAs and performance with external providers
Equal opportunity statement
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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Contact Detail:
Appello UK Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems & Operations Engineer role. Highlight your experience with complex IT support, programming skills, and any relevant certifications. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us keep our mission-critical systems running smoothly. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved complex technical issues in the past. We love seeing candidates who can demonstrate their problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!