At a Glance
- Tasks: Design and optimise scalable VoIP platforms for seamless communication solutions.
- Company: Join a forward-thinking tech company focused on innovative voice services.
- Benefits: Enjoy competitive salary, medical insurance, discounts, and a pension scheme.
- Other info: Hybrid role with excellent career growth and a collaborative work culture.
- Why this job: Be part of shaping the future of communication technology and enhancing customer experiences.
- Qualifications: Experience with ACD environments, telephony networks, and strong analytical skills required.
The predicted salary is between 55000 - 55000 £ per year.
- Position
- SOFTSWITCH DEVELOPER
Join us as a Softswitch Developer and help build the next generation of voice and communication solutions.
Design and optimise scalable Vo IP platforms, driving seamless, secure, and reliable services.
- Shift pattern: Monday - Friday 09:00-17:00
- Location: Hybrid - Bracknell (UK based role; any hybrid/remote work must be within the UK)
Pre‑employment screening required (Right to Work checks and two years of referencing); must be completed prior to start date.
Benefits
- 175 hours holiday per annum
- Medical Insurance - Individual Cover
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% company matched
- Free on-site parking
- What You’ll Bring
- Proven experience working with ACD switching environments, ideally Genesys Cloud CX (Pure Cloud), and telephony networks using SIP and digital voice technologies.
- Strong knowledge of contact centre solutions, including IVRs, queue management, routing strategies, call flow design, and scripting logic.
- Experience creating dashboards and monitoring performance, using data and insights to optimise services and customer journeys.
- Understanding of emerging technologies such as chatbots, speech recognition, and system integrations.
- Excellent analytical and problem‑solving skills, with the ability to diagnose and resolve complex technical issues.
- A collaborative approach, working effectively with technical and non‑technical stakeholders to deliver successful outcomes.
- Strong communication and documentation skills, ensuring solutions are clearly recorded and knowledge is shared across teams.
- A degree in IT, Computer Science, or a related discipline, or equivalent hands‑on experience in a similar technical role.
- It Would Be Great If You Also Have
- Experience with cloud technologies, particularly AWS.
- Knowledge of REST APIs, integrations, databases, and SQL.
- Cloud certifications such as AWS, Azure, or GCP.
- Experience mentoring colleagues and supporting the development of others within technical teams.
The Role
As a Softswitch Developer, you’ll play a key role in delivering reliable, scalable, and secure communication services that support exceptional customer experiences.
Working with modern Vo IP technologies, SIP‑based telephony, and contact centre platforms, you’ll help shape and enhance the systems that keep our customers connected.
- What You’ll Be Doing
- Designing and supporting ACD switching environments and contact centre solutions, including Genesys Cloud CX.
- Developing and optimising call flows, routing logic, IVRs, queue management, and call prioritisation to improve customer journeys.
- Enhancing telephony services through SIP-based technologies, call control logic, and cloud/on‑premise communication platforms.
- Implementing innovative features such as chatbots, speech recognition, and integrations between contact centre and backend systems.
- Troubleshooting complex issues across voice, routing, and telephony environments to ensure high availability and performance.
- Collaborating closely with infrastructure, networking, application, and operations teams to deliver end‑to‑end solutions and continuous improvements.
- Driving service excellence through system optimisation, monitoring, upgrades, reporting, and robust release management processes.
- Equal Opportunity Employer
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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