Service Desk Apprentice in New Milton

🚀 Kickstart Your Tech Career! Are you passionate about technology and love solving problems? This is your chance to start an exciting journey in IT as a Service Desk Apprentice.

You’ll be the first point of contact for technical support, helping colleagues and customers keep their systems running smoothly. With hands‑on experience, expert mentoring, and industry‑recognised qualifications, you’ll gain the skills to launch a successful career in IT. If you’re curious, eager to learn, and ready to make an impact, this is the perfect role for you! 💻✨

Hours: 37.5 hours per week
Shift pattern: Monday – Friday, 7.5 hour shifts between 7 am – 7 pm
Salary: £20,000 per annum
Location: Office based, New Milton, Hampshire
Start date: 9th February 2026
Internet speed requirement: 5 Mbps upload and 15 Mbps download

Appello Perks

• 233 to 248 hours holiday with length of service
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an app
• Family and friends discounts on services & products
• Pension scheme – up to 4 % company match
• Free on‑site parking

About You

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. As this is an apprenticeship, no experience is required – we will give you full training! To be eligible you need:

• A good standard or secondary education
• Not already holding a Digital Support Technician Level 3 qualification
• Right to work in the UK and meet apprenticeship funding eligibility criteria

You will enjoy a busy office environment. You will have excellent IT skills working on Microsoft 365 applications such as Word, Excel, Planner. You will be great at problem solving with a keen eye for detail, a clear communicator and able to support non‑technical users with patience and empathy.

The Role

You will be part of the Digital Support team, which is constantly evolving. As the first point of contact for Digital Support queries arriving via phone, email or form, you will log and assign cases via our case management system, providing initial triage and ensuring that first‑response SLA’s are adhered to. You will coordinate rapid and appropriate responses, keep customers apprised of progress, build rapport, and provide excellent customer service. The post would be suitable for a candidate entering the Digital Support sector, looking to achieve a Level 3 apprenticeship.

Apprenticeship Level 3 Details

The Digital Support Apprenticeship L3 lasts 17 months, duration depending on individual learner progression. The apprenticeship studies, provided by Gingernut, will take place remotely, but you will be based within our New Milton offices. You will have an opportunity to achieve Cisco Cyber Security Essentials, IT Essentials and Networking Essentials qualifications as part of your learning programme.

Ready to Apply

If you are interested in this role please upload your CV and answer a few questions about yourself.

Other Information

This is an exciting time at the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.