Products and Services Manager in New Milton

1 week ago Be among the first 25 applicants

This range is provided by Appello UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Ready to shape the future of business tech?

We’re looking for a B2B Product & Services Manager to lead the design, development, and lifecycle of innovative products and services—including cloud-hosted digital and voice-enabled SaaS solutions. If you love turning ideas into impactful solutions and thrive at the intersection of technology and business, this is your chance to make a big impact.

📅Shift pattern: Monday to Friday, 9am – 5pm

Start date: January 2026

This role is a UK based role and any hybrid/remote work must also be within the UK.

🌟For this role, you need 5mbps upload and 15mbps download internet speed🌟

• Private medical insurance for individual
• We offer you discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

What We’re Looking For

Experience (Essential):

• 5+ years in technical product management, technical writing, or project management, ideally with SaaS products and services
• Strong understanding of both software/cloud (logical) and hardware (physical) product development, including systems integration and lifecycle management
• Proven ability to manage cross-functional teams and collaborate with IT, Supply Chain, Finance, and Marketing
• Familiarity with UI/UX principles and post-launch product management (updates, returns, maintenance)

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Product Management, or a related technical field

Skills & Knowledge:

• Technical Writing: Ability to produce clear, detailed specifications and requirements
• Technical Expertise:
• Cloud service models and deployment patterns (AWS preferred)
• SIP/VoIP protocols and performance considerations
• API-based architecture, microservices, and distributed systems
• Collaboration: Skilled at working across departments to deliver cohesive products
• Project Management: Experience with full product lifecycle, Agile/DevOps, and tools like Jira or Confluence
• Customer Focus: Understanding of scalability, supportability, and user needs
• Problem Solving: Strong analytical skills for risk identification and mitigation

Personal Attributes:

• Detail-oriented, organized, and able to manage multiple priorities
• Excellent communication skills for technical and non-technical audiences
• Proactive, solution-focused, and passionate about delivering high-quality products

THE ROLE

This role is responsible for defining and managing technical specifications for software and hardware products throughout their lifecycle.

Key Responsibilities

• Design logical products (software), including data models, APIs, UI/UX requirements, cloud deployment considerations, and security/resilience standards
• Define architectural requirements for high-availability communication systems (e.g., SIP/VoIP)
• Design physical products with user-focused criteria, hardware component preferences, firmware specifications, and maintainability concepts
• Identify failure modes, set test criteria, and manage feasibility assessments
• Drive implementation of new products and services and improve existing ones

Technical Specifications & Feasibility

• Technical Specifications: Define detailed specifications for software, cloud services, and hardware products, covering architecture, APIs, UI/UX, security, resilience, and performance requirements
• Work with engineering teams to ensure robust, scalable, and secure designs for high-availability systems
• Physical Product Design: Specify hardware components, firmware requirements, and user-focused design principles, including maintainability and safety standards
• Feasibility Assessment: Lead technical and operational feasibility studies, evaluate risks, and ensure readiness for support, monitoring, and resilience before launch
• Failure Mode & Risk Management: Work with development, QA, and operations teams to identify and mitigate risks early in the product lifecycle
• Engineering Collaboration: Partner with cloud, voice, and software teams to ensure scalable, secure, and resilient designs, including monitoring, failover, and performance KPIs
• Cyber Security: Embed best practices for IAM, encryption, and network security; maintain alignment with central security standards
• Supply Chain: Coordinate with suppliers to ensure scalability, KPIs, and logistics readiness for timely delivery
• Service Delivery: Align with ITIL principles, implement proactive monitoring, and ensure operational readiness with documentation, dashboards, and training
• Finance: Collaborate on budgeting, cost control, and accurate revenue recognition for new products and services

Documentation, Training & Marketing Support

• Documentation: Ensure technical manuals, marketing collateral, and training materials are complete and accurate before launch
• Marketing Alignment: Collaborate with Marketing to align messaging with product features
• Training: Lead training for support and operational teams to ensure readiness for product rollout and post-launch customer support

Post-Launch Product Management

• Delivery & Support: Coordinate logistics for physical products and ensure efficient post-launch support, including troubleshooting and maintenance
• Maintenance & Scalability: Develop plans for updates, enhancements, and scalability to support growth without compromising performance
• Returns & Warranty: Implement processes for managing returns, warranties, and SLAs to maintain customer satisfaction and reliability

Full Job description available on request

READY TO APPLY ✅

If you are interested in this role please follow the instructions…there are two parts to the application process

• Upload your CV and answer a few questions about yourself
• If successful at CV screening you will be asked to complete some online assessments

EEO & Contact

This is an equal opportunity employer. If you require assistance to participate in the recruitment process, please contact the careers Team on 01425 626337.