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- Tasks: Be the reassuring voice helping residents and families with compassionate support.
- Company: Join Appello, a community-focused company making a real difference.
- Benefits: Enjoy 233 hours of annual leave, discounts, and a pension scheme.
- Why this job: Make a meaningful impact every day while developing your skills.
- Qualifications: Great communication skills and a genuine desire to help others.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 19500 - 27000 ÂŁ per year.
Be the reassuring voice that makes the difference. At Appello, we’re dedicated to supporting residents, families, and communities with fast, compassionate, and reliable help whenever they need it most. As a Customer Services Operator, you’ll be at the heart of our monitoring service—responding to calls with warmth, clarity, and confidence. If you thrive in a people‑focused role, love problem‑solving, and want to make a real impact every day, this is your opportunity to shine.
Hours: 37.5 hours per week
Shift pattern: Monday to Friday 08:00 – 16:00 with a 30 minute break
Salary: ÂŁ24,258.00 per annum
Location: Hybrid - New Milton
Start date: 23/02/2026
Perks:
- 233 hours annual leave (including bank holidays)
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
About You: You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You are a great communicator, have exceptional attention to detail, and have an appetite to learn new skills and use your initiative in problem solving. Ideally you will have experience in working in a customer facing role—either face to face or over the phone. It would be advantageous to have experience in a similar call centre role. You have a good general standard of education and are competent in Microsoft Office including Excel, Word and Outlook. If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be.
The Role: As a Customer Services Operator, you’ll be a key point of contact for residents, staff, managers, and family members reaching out to our monitoring service. You’ll answer inbound calls with warmth and clarity, quickly identifying each caller’s needs and responding with professionalism and empathy while capturing accurate information in our Telecare platform. In every interaction, you’ll communicate clearly, remain calm under pressure, and adapt your pace and approach to suit callers who may be distressed or experiencing communication difficulties. Alongside call handling, you'll contribute to the smooth running of the service by completing administrative tasks with accuracy, supporting colleagues, and following all safeguarding, data protection, and compliance procedures. This is a highly rewarding role where you build meaningful relationships and play a vital part in maintaining a compassionate, reliable service.
Ready to Apply: If you are interested in this role please upload your CV. You will receive your confirmation of application with a link to register and then complete some assessments via Test Gorilla. If you do not complete these we will not progress your application any further.
Other Information: This is an exciting time at the Appello Group — we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Customer Services Operator Inbound - Full-time in New Milton employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operator Inbound - Full-time in New Milton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Appello. Understand their values and mission, especially how they support communities. This will help you connect with the interviewer and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Services Operator, you'll need to be warm and clear on the phone. Try role-playing with a friend or family member to get comfortable with responding to different types of calls. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled difficult situations or helped someone in need. Be ready to share these stories during your interview to demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll receive all the necessary info about assessments and next steps directly from us. Let’s get you started on this exciting journey together!
We think you need these skills to ace Customer Services Operator Inbound - Full-time in New Milton
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your genuine desire to help the community shine through. We want to see that you care about making a difference and that you’re empathetic towards others.
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service roles. We love seeing how your past experiences can contribute to our mission, so don’t hold back on showcasing your skills!
Be Clear and Concise: In your written application, clarity is key! We appreciate straightforward communication, so keep your language simple and to the point while still being warm and friendly.
Follow Up with Assessments: After you upload your CV, remember to complete the assessments via Test Gorilla. We can’t move forward without them, so make sure you don’t miss this step in the process!
How to prepare for a job interview at Appello UK
✨Know the Company
Before your interview, take some time to research Appello. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Empathy
As a Customer Services Operator, empathy is key. Prepare for the interview by thinking of examples where you've successfully handled difficult situations or provided exceptional customer service. This will demonstrate your ability to connect with callers and respond to their needs.
✨Showcase Your Communication Skills
During the interview, focus on clear and confident communication. Practice answering common interview questions out loud, ensuring you articulate your thoughts well. Remember, the role requires you to communicate with warmth and clarity, so let that shine through!
✨Prepare for Assessments
Since you'll need to complete assessments via Test Gorilla, make sure you're ready for them. Familiarise yourself with the types of questions you might encounter, especially those related to customer service scenarios. This preparation can give you an edge in the selection process.
