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- Tasks: Manage contracts and support the field team with administrative tasks.
- Company: Join Appello, a growing company dedicated to community support and customer satisfaction.
- Benefits: Enjoy 161 hours of holiday, discounts, pension scheme, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact while developing your career.
- Qualifications: Experience in administration, strong interpersonal skills, and proficiency in Microsoft Office required.
- Other info: Exciting growth opportunities await you at Appello; apply now!
The predicted salary is between 22640 - 25200 £ per year.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £22,640.80 per annum
Location: Hybrid New Milton
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date: 6th May 2025
For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks:
- 161 hours holiday rising to 175 hours with length of service plus bank holidays
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
About You:
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You have proven experience of working in a similar administrative support role and excellent personal administration and interpersonal skills. Used to dealing with customers and negotiating with varying stakeholders. You will have a good standard of education as well as having experience with Microsoft packages including Outlook, Excel, and Word. You are capable of working under pressure and managing your own workload while maintaining a working relationship with customers and team members. You have a positive ‘can do’ attitude and can use initiative in problem-solving and have a flexible approach.
THE ROLE:
To provide effective and efficient administration of installations and construction contracts and provide general support to the field-based contracts team. General duties include:
- The compilation and maintenance of contract files and associated paperwork
- The inputting of contract information into the company MIS (Business Central)
- Provision of customer liaison activities in support of the field-based Contracts Managers
- Creation, release, and sending of purchase orders from requisitions
- Filing of purchase orders and maintenance of electronic filing systems
- Progressing outstanding orders
- Scheduling job start dates around equipment deliveries
- The administration of new and existing subcontractor paperwork in line with ISO procedures
- To liaise with all other departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
- To help maintain and improve all of the department procedures in accordance with the ISO Quality Management System.
- Ensuring returned items are accurately recorded and faulty items replaced by vendor in a timely manner.
- Warranty returns management.
- Advanced replacement management.
- Maintenance of various spreadsheets
Duties also include:
- Managing customer expectations and exceeding delivery targets
- Share information with colleagues and service partners to maintain and improve standards of service delivery
- Balancing customer requirements and expectations with the resources available
- Keeping customers informed of progress and being transparent and clear with messaging
- Recognise when your customer’s needs or expectations have changed and adapt or inform as necessary
- Keep your customer informed if delivery of the service needs to involve passing them on to another person or organisation
- Check that the service you have given meets your customer’s needs and expectations
READY TO APPLY:
If you are interested in this role please upload your CV and answer a few questions about yourself.
Other Information:
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Contracts Administrator employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, particularly Microsoft Outlook, Excel, and Word. Being proficient in these tools will not only help you in the role but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer expectations in previous roles. This will highlight your ability to communicate effectively and maintain positive relationships, which is crucial for this position.
✨Tip Number 3
Research Appello and its values to understand their commitment to community support and customer care. Tailoring your conversation during any interviews to reflect these values can set you apart as a candidate who aligns with the company's mission.
✨Tip Number 4
Prepare to discuss your experience with administrative tasks and contract management. Highlighting your organisational skills and attention to detail will reassure the hiring team that you can handle the responsibilities of the Contracts Administrator role effectively.
We think you need these skills to ace Contracts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support roles. Emphasise your skills in customer liaison, Microsoft Office proficiency, and any experience with contract management.
Craft a Strong Cover Letter: Write a cover letter that showcases your genuine desire to help the community and your ability to manage customer expectations. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills, problem-solving abilities, and your positive attitude. These traits are essential for the Contracts Administrator role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Appello UK
✨Show Your Administrative Skills
Be prepared to discuss your previous experience in administrative roles. Highlight specific examples where you successfully managed paperwork, maintained filing systems, or used Microsoft Office tools like Excel and Word.
✨Demonstrate Customer Focus
Since the role involves liaising with customers, be ready to share instances where you've effectively managed customer expectations or resolved issues. Show that you understand the importance of empathy and communication in customer service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to adapt quickly or manage competing priorities, and be ready to explain your thought process.
✨Research the Company Culture
Familiarise yourself with Appello's values and mission. Understanding their commitment to community support and employee well-being can help you align your answers with what they are looking for in a candidate.
