Contact Centre Representative - Weekend Only

🤩CONTACT CENTRE REPRESENTATIVE – WEEKEND ONLY

❤️Contact Centre Representative – Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.

Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

⏰Hours

15 hours per week

📅Shift pattern

Working Saturday & Sunday for an 8‑hour shift (including a 30‑minute unpaid break) scheduled between 08:00‑20:00

💸Salary

£9,991.80 per annum (£12.81) plus PRP.

📍Location

Hybrid – Norwich

🎓Training

You need to commit to 2 weeks of full‑time training, Monday‑Friday 09:30‑17:00 (working 35 hours per week).

📆Start Date

27/04/2026 – Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK‑based role, and any hybrid/remote work must also be within the UK.

For this role, you need 5 Mbps upload and 15 Mbps download internet speed.

😎Perks

• 93 hours annual leave holiday increasing with length of service. This includes bank holidays that you will work if rota\’d.
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products.
• Pension Scheme, up to 3% company matched.
• Free on‑site parking.

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You should have a minimum of a year’s experience in a customer‑facing role and have great customer‑service skills. It would be advantageous if you have worked in a contact centre.

The role is computer‑based, so you need to be able to navigate around multiple systems – CRM knowledge would be great, but all training is given.

🎧THE ROLE

The heart of the role is a passion for quality and producing high levels of customer satisfaction through highly motivated and target‑driven people.

You will be engaging with our customers, providing exceptional service and support, receiving enquires and exploring additional requirements.

In this role you will take inbound calls from new and existing customers, make outbound follow‑up calls to help customers with their enquiries.

You will work across the different sectors of Customer Services which include all aspects of the customer‑service environment handling the life cycle of our customers.

This requires working closely with all departments in C365 while ensuring that quality, accuracy and outstanding customer service is maintained throughout.

READY TO APPLY ✅

If you are interested in this role, please upload your CV and answer a few questions about yourself.

OTHER INFORMATION: This is an exciting time at Careline365 (part of the Appello group) – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.