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For Companies At a Glance
- Tasks: Engage with customers via calls, emails, and chats to provide exceptional support.
- Company: Join Careline365, a dynamic company focused on customer satisfaction.
- Benefits: Enjoy discounts, annual leave, and a pension scheme with career growth opportunities.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Customer service experience and a genuine desire to help others.
- Other info: Exciting time to join a growing team with excellent career prospects.
The predicted salary is between 6401 - 7681 £ per year.
Overview
Contact Centre Representative – Driving Excellence at Every Touchpoint. You will be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. You’ll respond to enquiries, explore customer needs, and collaborate across departments to ensure every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours and Location
Location: Norwich – Hybrid
Start Date: 15 September 2025
Hours & Shift Pattern:
- Option 1: 10 hrs per week // Monday 09:00-17:00; Tuesday 09:00-12:00
- Option 2: 10 hrs per week // Monday 09:00-17:00; Wednesday 09:00-12:00
Salary
Salary: £6,401.20 per annum (£12.31 per hour with opportunity to increase with KPI up to 20%)
Training
You need to be able to commit to 2 weeks of full-time training, Monday – Friday 09:30 – 17:00.
Benefits
- 66 hours annual leave, increasing with length of service. This includes bank holidays you will work if rota’d.
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
About You / Requirements
- You must possess a genuine desire to help the community, be empathetic and attentive to customers’ needs.
- You will have a minimum of one year experience in a customer-facing role and strong customer service skills. Experience in a contact centre would be advantageous.
- The role is computer-based; you need to navigate multiple systems. CRM knowledge is helpful, but all training is provided.
- The heart of the role is quality and high levels of customer satisfaction, through motivated and target-driven people.
- You will be engaging with customers, providing exceptional service, receiving inquiries, and exploring additional requirements.
- You will take inbound calls from new and existing customers and make outbound follow-up calls to help customers with their inquiries.
- You will work closely with all departments to maintain quality, accuracy, and outstanding customer service.
Ready to apply
If you are interested in this role, please upload your CV and answer a few questions about yourself.
Other Information
This is an exciting time at Careline365, part of the Appello group. We are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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Contact Centre Representative - Part Time employer: Appello UK
Contact Detail:
Appello UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Representative - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on C365. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview.
✨Tip Number 3
Show off your soft skills! In a contact centre role, empathy and communication are key. Be ready to share examples of how you've successfully resolved customer issues in the past, highlighting your ability to connect with people.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at C365. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Centre Representative - Part Time
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your empathy and problem-solving skills.
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Clear and Concise: When answering our application questions, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about your experiences and why you want to join us at C365.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Appello UK
✨Know the Company Inside Out
Before your interview, take some time to research C365. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and turned them into positive outcomes.
✨Practice Empathy and Active Listening
During the interview, demonstrate your ability to empathise with customers. Practice active listening by summarising what the interviewer says and responding thoughtfully. This will highlight your communication skills and your suitability for a customer-facing role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Brush up on common customer queries and practice your responses. This will help you feel more confident and showcase your problem-solving abilities in real-time.
